Pages for High Sierra

Thanks again Viking,

I had removed Numbers.app, Pages.app and Keynote.app from the Applications folder and also removed keynote.app from the 2 subfolders, even before I wrote my last message.

Logging-out & in has changed things and the purchased apps list is different. It still offers to install Keynote, but goes through the same loop as before.

It now offers Open for Pages & Numbers but wants to open Numbers `09 v. 2.3 (I was using 3.6.2 before upgrading) and Pages ´09 v.4.3 (I was using a more recent one as the icon was newer). Those are the versions in the sub-folder iWork ´09 in the applications directory. So it’s finding those.

I know that files are spread around the system, library, etc. and I see MANY by using the app “Find Any File”. Therefore, I did not want to remove the iWork 08 & iWork 09 subfolders. Maybe that is the only way to get access to a newer version though? Perhaps all 3 apps are linked in some way?

BTW, Pages v.4.3 will not open my existing documents as they are newer and I get the error “index.xml file is missing”. The same is true with my Numbers documents, which I could still open after the upgrade. So basically iWork is dead for me.

I do not know, but would imagine that I cannot just copy my backups of the 3 app files (packages) in the Applications folder and expect them to work?

I have iWork 9.3 Update DMG file in my DMG archive, but I cannot find the 9.0 DMG. I imagine it was downloaded, but in any case I am far away from where my installer DVDs are stored, which is why I keep a DMG archive. Apple handles things differently though. This is a big waste of time. I wish I could just buy it again. 

The pages.app in the Applications directory is 5.6.2 and the last one triggered (now it will not open, but just crashes)

There are also the following:

The pages.app in the iWork 08 folder in the Applications directory is 3.0.3

The pages.app in the iWork 09 folder in the Applications directory is 4.3

iWork 09 is the last I recall purchasing and the pages.app in the Apps directory was presumably updated automatically.

So, have we faithful users been left high and dry if we cannot update?

Thanks, so are you saying that it probably got damaged during the upgrade?

I have already been through §2 and §3, but without previously deleting the pages v5.6.2 app.

I have backups, so do I need to restore the backup before continuing with steps §2 and §3 or can I rely on the App Store to remember that?

Thanks, that's scheduled for tomorrow. Would I have to do the same for Keynote 6.6.2 and Numbers 3.6.2? They appear to be working but are not updating to the latest versions available for High Sierra. Thanks.

Thanks, but it didn't work. It asked permission to download a compatible version, as the most recent version was not available for this OS. So, I confirmed, but it didn't work.

It opened a VERY old version of Pages, I think from the iWork 08 or iWork 09 folder in the Applications directory. So I then deleted both instances of Keynote from both folders and emptied the trash. I tested with Keynote because I am not currently using it, although it was still working. I was wary of completely removing (even the old versions of) Numbers and Pages from my system. Both were in constant use, but only Numbers and Keynote worked since the upgrade.

So where do we go from here? It's very frustrating. I think the apps cost about $20 each, which I would be willing to pay again, although I don't think I should.

Thanks

Well, I put the original versions of Keynote back into their '08 and '09 subfolders and also put my latest Pages version back into the /Applications folder. Pages still crashes on opening, even in safe mode and even if I add it to the start items. I cannot interpret the start error in the console.

Now in the AppStore when I click open for Keynote, I get a serial number challenge:

As mentioned before, I made a mistake year ago when copying and pasting the original serial number into my filing system. I am missing the last character. I have tried adding all characters from 1-0 and A-Z, but the continue box (missing on the screenshot) is still greyed out.

Any more ideas please?

No, I definitely bought it. It was never expensive and very good value. I have a receipt. App Store obviously recognises that because I had been getting updates until i.e. version 5.6.2 for Pages. Some time ago no more updates were received as I was still using El Capitan.

I normally buy a new MacBook Pro every 2 years, but my last one was 2012 because Apple decided to remove the ports, which is useless (and no longer "Pro") for a constantly travelling media professional who uses lots of external devices. So, since 2012 I would normally have bought 5 new laptops! Sorry it's off topic, but I wanted to say it.

You might not be from Apple, but somebody might read this.

Thanks for your help. Apple doesn't have support where I am.

I'm still not having luck with this, even after repeated attempts. Please see screenshot:

It appears to be stuck, as shown in the LaunchPad. 461 MB must be about the right size for Keynote.