No FaceTime Audio & Black screen issue

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No FaceTime Audio & Black screen issue

Does anyone know why sometimes when I FaceTime someone I can hear them but they can’t hear me? All mics and speakers are turned on. I’d have to hang up and call again a couple more times for them to be able to hear me.

Also, has anyone encountered the issue of the phone screen just blacking out and be unresponsive? I had my music playing today and wanted to use my phone so took it out of my pocket but the phone screen was completely black and wouldn’t respond. I was able to skip the song on my Apple Watch though. The phone was unresponsive so I plugged it in and even then it didn’t budge. After a while it suddenly just lit back up.

iPhone 14 Pro

Posted on Oct 16, 2022 8:32 PM

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Answer 1

Sparks0829

Community Specialist

Oct 18, 2022 12:23 PM in response to calipanda

Hi there calipanda,

For the issue with others not hearing you during FaceTime calls, you'll want to follow this guidance to see if that helps:

Use a fast connection to avoid sound quality issues with FaceTime

If your cellular connection or Wi-Fi network runs slowly, or other users stream audio or video on the same Wi-Fi network, you might have these issues:

- Connection alerts or unable to connect

- Choppy video calls

- Black screen

- Dropped calls

Make sure that both you and the person that you call use a fast Wi-Fi or cellular connection. If you use Wi-Fi, FaceTime requires a broadband connection.

You'll find this and more information here: If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support

For the issue with your iPhone screen turning black and not responding unexpectedly, you'll want to try a forced restart with these steps:

1. Press and quickly release the volume up button.

2. Press and quickly release the volume down button.

3. Press and hold the side button until you see the Apple logo.

If the issue persists after a forced restart, work through the remaining suggestions in this support article: If your iPhone won't turn on or is frozen - Apple Support

Take care.

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No FaceTime Audio & Black screen issue

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