A phone number I don’t recognize is blocking from getting access to iPhone apps, ….

Toddgotohell Said:

"A phone number I don’t recognize is blocking from getting access to iPhone apps, ….: My elderly mother has been locked out of her Apple ID with a phone number she does not recognize. How did this happen and what do we do now?"

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Getting Back In:

What to do:

Use this site to get back in to your old account: If you Forgot your Apple ID Password - Apple Support

Verify your Devices:

Try the "Deauthorize All" Button:

Go Here: View or Remove your Associated Devices on a Mac or PC - Apple Support

Note that you have to wait one year to deauthorize all devices at once. So, try using the "Deauthorize All" button on a Mac's app.

1. Open: iTunes, TV or Music
2. Go to: Account menu
3. Select: View My Account
4. Enter: Apple Account Password (if prompted)
5. Scroll to: Computer Authorizations
6. Click: Deauthorize All button