A phone number I don’t recognize is blocking from getting access to iPhone apps, ….
My elderly mother has been locked out of her Apple ID with a phone number she does not recognize. How did this happen and what do we do now?
iPhone 12
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Toddgotohell Said:
"A phone number I don’t recognize is blocking from getting access to iPhone apps, ….: My elderly mother has been locked out of her Apple ID with a phone number she does not recognize. How did this happen and what do we do now?"
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Getting Back In:
What to do:
Use this site to get back in to your old account: If you Forgot your Apple ID Password - Apple Support
Verify your Devices:
Try the "Deauthorize All" Button:
Go Here: View or Remove your Associated Devices on a Mac or PC - Apple Support
Note that you have to wait one year to deauthorize all devices at once. So, try using the "Deauthorize All" button on a Mac's app.
- Open: iTunes, TV or Music
- Go to: Account menu
- Select: View My Account
- Enter: Apple Account Password (if prompted)
- Scroll to: Computer Authorizations
- Click: Deauthorize All button