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Toddgotohell Author

Level 1

4 points

A phone number I don’t recognize is blocking from getting access to iPhone apps, ….

My elderly mother has been locked out of her Apple ID with a phone number she does not recognize. How did this happen and what do we do now?

iPhone 12

Posted on Oct 17, 2022 6:21 PM

Top-ranking reply

TheLittles

Level 10

195,717 points

Posted on Oct 17, 2022 6:37 PM

Toddgotohell Said:

"A phone number I don’t recognize is blocking from getting access to iPhone apps, ….: My elderly mother has been locked out of her Apple ID with a phone number she does not recognize. How did this happen and what do we do now?"

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Getting Back In:

What to do:

Use this site to get back in to your old account: If you Forgot your Apple ID Password - Apple Support

Verify your Devices:

Try the "Deauthorize All" Button:

Go Here: View or Remove your Associated Devices on a Mac or PC - Apple Support

Note that you have to wait one year to deauthorize all devices at once. So, try using the "Deauthorize All" button on a Mac's app.

Open: iTunes, TV or Music
Go to: Account menu
Select: View My Account
Enter: Apple Account Password (if prompted)
Scroll to: Computer Authorizations
Click: Deauthorize All button

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A phone number I don’t recognize is blocking from getting access to iPhone apps, ….

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