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Unable to login to app store

My login details (apple ID and password) are correct but unable to log in to App Store. Does anyone have an idea why this is happening? I was trying to update my OS to Big Sur as per advice from Mac Support team.


I've spoken to mac support on chat a few times about this login issue but no one seems to know how to help me. I have booked an appointment to go to the store to get help but I thought I'd post here as well, in case anyone has any idea or if this has happened to anyone else. Thanks in advance!


Posted on Oct 19, 2022 5:56 AM

Reply
1 reply

Oct 21, 2022 9:19 AM in response to DesperadoDesmond

Hello DesperadoDesmond,


To help us get a better understanding of the situation, so we can assist, can you let us know more about what happens when you try to access the App Store? For example, do you receive a specific error? If so, what does the error say?


The answers to the above questions will help us determine how to move forward.


If the issue is that you get a "Cannot connect" message when trying to access the App Store, please check out this link for some information that may help resolve that issue: If you can't connect to the App Store, iTunes Store, or other Apple services


"1. Check the system status page

Check Apple’s System Status page to see if there’s an outage for a service in your country or region.


2. Make sure that your device is connected to the internet

Use any web browser to connect to any website. If nothing loads, use another device on the same network to see if it can connect to any website. If no other devices can access the internet, turn off your Wi-Fi router, then turn it on again to reset it. If you still can’t connect to your Wi-Fi network, contact your internet provider for more help. If only your first device can’t connect to the internet, get help with Wi-Fi on your iPhone, iPad, or iPod touchApple WatchApple TV, or Mac.


If you use cellular service to connect to the internet on your iPhone or iPad, make sure that you have cellular data turned on for the app that you're using. To do this, open the Settings app, tap Cellular, then turn on Cellular Data.


3. Update your software

Update to the latest version of iOS or iPadOSmacOStvOSwatchOS, or software for your non-Apple device. Then try to connect again.


4. Check the date and time

Make sure that the date and time on your device are set correctly for your time zone.

On your iPhone, iPad, iPod touch: Open the Settings app. Tap General, then tap Date & Time. Get more help with date and time.


On your Mac: Open System Preferences, then choose Date & Time.

On your Apple TV: Go to Settings > General > Date and Time.


If the date and time are incorrect, update them or turn on the option to set date and time automatically."


Thanks!

Unable to login to app store

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