AirPods Pro 2 stay green all of the time and appears on all devices.

My new AirPods Pro 2 stay green all the time (the case is closed), and appears on all the devices. Reset don’t solved the problem

How can I fix it?



[Re-Titled by Moderator]


Posted on Oct 19, 2022 11:12 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 21, 2022 2:46 PM

Hi OrenRimock,


If the AirPods aren't recognizing the case, charging or disconnecting when you put them into the case, try cleaning them first, especially around the bottom of the stems.


"Clean your AirPods and AirPods Pro

  • Don’t run AirPods or AirPods Pro under water.
  • Use a soft, dry, lint-free cloth.
  • If your AirPods or AirPods Pro are exposed to anything that might cause stains or other damage—for example, soaps, shampoos, conditioners, lotions, perfumes, solvents, detergent, acids or acidic foods, insect repellent, sunscreen, oil, or hair dye:
    • Wipe them clean with a cloth slightly dampened with fresh water and dry with a soft, dry, lint-free cloth.
    • Allow them to completely dry before placing in the charging case.
    • Don't attempt to use them until they're completely dry.
  • Make sure not to get any liquid in the openings.
  • Clean the microphone and speaker meshes with a dry cotton swab.
  • Don't use sharp objects or abrasive materials to clean your AirPods or AirPods Pro.

Clean the case of your AirPods or AirPods Pro

Clean the charging case with a soft, dry, lint-free cloth. If necessary, you can slightly dampen the cloth with isopropyl alcohol. Allow the charging case to dry. Make sure not to get any liquid in the charging ports. Here are a few more guidelines:

  • Remove any debris from the Lightning connector with a clean, dry, soft-bristled brush.
  • Don't use abrasive materials to clean the charging case.
  • To avoid damaging the metal contacts, don't put anything in the charging ports.

Clean the ear tips of your AirPods Pro

  1. If any water has accumulated in the ear tip, tap the AirPod on a soft, dry, lint-free cloth with the ear tip opening facing downward to remove.
  2. Pull off the ear tips from each AirPod and rinse the ear tips with water. Don't use soap or other household cleaners.
  3. Wipe the ear tips with a soft, dry, lint-free cloth. Make sure that the ear tips are completely dry before reattaching to each AirPod.
  4. Click the ear tips back on each AirPod. The ear tips are oval shaped, so make sure that you align them before you click them back on."


After cleaning them, ensure you're taking the steps in the following article to reset them as well.


Should the issue persist from there, contact Apple Support directly for additional assistance.


Take care.


1 reply
Question marked as Top-ranking reply

Oct 21, 2022 2:46 PM in response to OrenRimock

Hi OrenRimock,


If the AirPods aren't recognizing the case, charging or disconnecting when you put them into the case, try cleaning them first, especially around the bottom of the stems.


"Clean your AirPods and AirPods Pro

  • Don’t run AirPods or AirPods Pro under water.
  • Use a soft, dry, lint-free cloth.
  • If your AirPods or AirPods Pro are exposed to anything that might cause stains or other damage—for example, soaps, shampoos, conditioners, lotions, perfumes, solvents, detergent, acids or acidic foods, insect repellent, sunscreen, oil, or hair dye:
    • Wipe them clean with a cloth slightly dampened with fresh water and dry with a soft, dry, lint-free cloth.
    • Allow them to completely dry before placing in the charging case.
    • Don't attempt to use them until they're completely dry.
  • Make sure not to get any liquid in the openings.
  • Clean the microphone and speaker meshes with a dry cotton swab.
  • Don't use sharp objects or abrasive materials to clean your AirPods or AirPods Pro.

Clean the case of your AirPods or AirPods Pro

Clean the charging case with a soft, dry, lint-free cloth. If necessary, you can slightly dampen the cloth with isopropyl alcohol. Allow the charging case to dry. Make sure not to get any liquid in the charging ports. Here are a few more guidelines:

  • Remove any debris from the Lightning connector with a clean, dry, soft-bristled brush.
  • Don't use abrasive materials to clean the charging case.
  • To avoid damaging the metal contacts, don't put anything in the charging ports.

Clean the ear tips of your AirPods Pro

  1. If any water has accumulated in the ear tip, tap the AirPod on a soft, dry, lint-free cloth with the ear tip opening facing downward to remove.
  2. Pull off the ear tips from each AirPod and rinse the ear tips with water. Don't use soap or other household cleaners.
  3. Wipe the ear tips with a soft, dry, lint-free cloth. Make sure that the ear tips are completely dry before reattaching to each AirPod.
  4. Click the ear tips back on each AirPod. The ear tips are oval shaped, so make sure that you align them before you click them back on."


After cleaning them, ensure you're taking the steps in the following article to reset them as well.


Should the issue persist from there, contact Apple Support directly for additional assistance.


Take care.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

AirPods Pro 2 stay green all of the time and appears on all devices.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.