I can’t transfer my eSIM because my old iPhone no longer works! What do I do?

My old phone had been disabled so I can not transfer my eSIM! Plus the company that I use for my service did not send me a QR code to scan to set up my eSIM! What do I do?

iPhone 11, iOS 15

Posted on Oct 19, 2022 9:31 PM

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Question marked as Top-ranking reply

Posted on Oct 19, 2022 9:34 PM

You need to contact your cellular provider to set up the eSIM on your phone.


The support article you arrived here should have provided you with what steps to take for this situation. Have you tried them all yet? The last step was to contact your carrier.

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I can’t transfer my eSIM because my old iPhone no longer works! What do I do?

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