Your Site is out of order re: payment methods

Dear Ladies and Gentlemen


Wanted to update MY PAYMENT METHODS with MY DEBIT CARD - MasterCard - did NOT work

First attempt to update - the SITE was BLANK - NOTHING - just empty; aka WHITE.


And when it finally worked - the Security Code - which normally consists of 3 digits - your system did only take two - and then when finally managed to ENTER ALL THREE DIGITS - it said - (upon saving) Your payment method was rejected. Enter a valid payment method.


Now - YOU ARE THE FIRST COMPANY that rejects my payments - i.e., for ex. eBay - America - Germany - Switzerland - ANY country; ALL accepted my POST FINANCE CARD - Which had been renewed for ALL users: It now is a Debit Card - i.e., a MasterCard INCLUDED for ALL accounts Swiss-wide. And there is ENOUGH of money in my account. Just for your information.


So, frankly, your policy of making business cannot be understood - sorry.


HOW LONG HAVE WE BEEN IN BUSINESS and HOW MANY GADGETS HAVE BEEN BOUGHT FROM YOU?


As far as i can count 9 - maybe even more - because from iPod clip to 6 - all are included.


In other words: IS there a SUITABLE solution or do you wish to get rid of me?


Thank you for your feedback.


Best Regards

Thora K.



[Personal Information Edited by Moderator]


Posted on Oct 20, 2022 7:00 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 22, 2022 10:47 AM

Hello Thorivee,


First, make sure that the payment method you want to use is accepted for your region by checking here: Payment methods that you can use with your Apple ID - Apple Support


If it is an accepted method, try once more to add it using these steps: Change, add, or remove Apple ID payment methods - Apple Support


If you're still seeing an alert that it's being declined, you'll want to follow the guidance here: If your payment method is declined in the App Store or iTunes Store - Apple Support


Since this is a public discussion forum, if additional billing help is needed you'll want to reach out to Apple Support directly: Contact - Official Apple Support


Thanks for participating in Apple Support Communities.


Take care!

Similar questions

2 replies
Question marked as Top-ranking reply

Oct 22, 2022 10:47 AM in response to Thorivee

Hello Thorivee,


First, make sure that the payment method you want to use is accepted for your region by checking here: Payment methods that you can use with your Apple ID - Apple Support


If it is an accepted method, try once more to add it using these steps: Change, add, or remove Apple ID payment methods - Apple Support


If you're still seeing an alert that it's being declined, you'll want to follow the guidance here: If your payment method is declined in the App Store or iTunes Store - Apple Support


Since this is a public discussion forum, if additional billing help is needed you'll want to reach out to Apple Support directly: Contact - Official Apple Support


Thanks for participating in Apple Support Communities.


Take care!

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Your Site is out of order re: payment methods

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