Voice Line problem with dual sim

Question

nueve_leon Author

Level 1

65 points

Voice Line problem with dual sim

I have two SIMs in my iPhone: a physical sim from EE and a data only eSIM from another provider.

I can’t figure out how to select my physical EE SIM as my voice line. It’s not coming up as an option.

iPhone 12 mini

Posted on Oct 20, 2022 7:57 AM

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Answer 1

hc1111

Community Specialist

Oct 22, 2022 11:53 AM in response to nueve_leon

Hey there AppleBrianJones,

To clarify, are you able to make and receive calls on your voice line? If so, try using the steps below to manage the cellular settings for each line:

To change your cellular settings for each of your plans, follow these steps:

1. Go to Settings.

2. Tap either Cellular or Mobile Data.

3. Tap the number you want to change.

4. Tap each option and set it as you normally would.

Continue with the steps in this resource to help further: Using Dual SIM with an eSIM - Apple Support

Take care!

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Answer 2

nueve_leon Author

Level 1

65 points

Oct 22, 2022 1:18 PM in response to hc1111

Thanks for your reply.

you will notice from my post and the screenshots I included that I am not being given the option to chose my only sim that includes a voice line. The only option that is appearing is RedTeaMobile which is a data only sim.

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Answer 3

jmarse1

Community Specialist

Oct 22, 2022 2:17 PM in response to nueve_leon

Hi, AppleBrianJones.

If the steps outlined there aren't working for you, you'll want to reach out to Apple directly to look into this with you further: Get Support

Cheers.

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Voice Line problem with dual sim

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