esim

iPhone XS. Running latest IOS. Went to my Local ee store. Asked them for the QR code required to set up esim. They generated the QRcode but could not establish a network connection with ee while instore and using their wi-fi. Does any one have a similar experience and hopefully a solution.

Cheers


iPhone XS Max

Posted on Oct 20, 2022 10:12 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 22, 2022 1:12 PM

Hi Maxaret,


Are you able to connect to a different Wi-Fi network to attempt to activate your eSim?


To troubleshoot, you can do the following:


  1. Go to Settings > Airplane Mode. Turn this on and back off
  2. Go to Settings > Cellular, confirm that the number you are trying to activate is shown. tuned it off and then back on
  3. Restart your iPhone: Restart your iPhone - Apple Support


If you can't set up an eSIM on your iPhone - Apple Support


Have a good one!

4 replies
Question marked as Top-ranking reply

Oct 22, 2022 1:12 PM in response to Maxaret

Hi Maxaret,


Are you able to connect to a different Wi-Fi network to attempt to activate your eSim?


To troubleshoot, you can do the following:


  1. Go to Settings > Airplane Mode. Turn this on and back off
  2. Go to Settings > Cellular, confirm that the number you are trying to activate is shown. tuned it off and then back on
  3. Restart your iPhone: Restart your iPhone - Apple Support


If you can't set up an eSIM on your iPhone - Apple Support


Have a good one!

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