My "Flights Climbed" has gone crazy

Question

Level 2

173 points

My "Flights Climbed" has gone crazy

My iPhone X has been reliable since I got it almost 2 years ago, as were any prior iPhones I have owned. I recently started feeling the stair count was overstating but I was never able to confirm it. Last night I managed to find out how far off it is. My house has 12' ceilings and my stairways are 18 stairs vs the typical 12. Last night I climbed one flight of stairs, at about 12:15, so I was recording a new day. When I checked things this morning prior to going downstairs I noticed I had recorded 4 flights! I've looked everywhere and cannot find a setting to change and I cannot figure out what has happened. The phone was not dropped nor has it seen any severe handling of any sort.

iPhone X, iOS 15

Posted on Oct 21, 2022 11:54 AM

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Answer 1

K_Wall44

Community Specialist

Oct 23, 2022 1:17 PM in response to Paul Tabone1

Hi Paul Tabone1,

Based on the Health app, it states for flights climbed, " A flight of stairs is counted as approximately 10 feet(3 meters) of elevation gain(approximately 16 steps)". With that information, does it show all of the flights listed at the exact time you climbed the one?

More information on the Health app data can be found here: Manage Health data on your iPhone, iPod touch, or Apple Watch - Apple Support

Best regards

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Answer 2

Trish313

Community Specialist

Oct 23, 2022 2:04 PM in response to Paul Tabone1

Hi Paul Tabone1,

Is this happening on the latest iOS? Currently, the latest version is iOS 16.0.3.

To update:

Connect to a Wi-Fi network
Go to Settings > General > Software Updates
Tap on Download and Install if an update is available

Update your iPhone or iPad - Apple Support

Hope that helps!

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Answer 3

LeleN1

Community Specialist

Oct 23, 2022 5:43 PM in response to Paul Tabone1

Hi Paul Tabone1,

The X can certainly update to the latest version. Since you're not seeing an option to update, we suggest checking for any beta profiles:

"Go to Settings > General, and tap VPN & Device Management.
Tap the iOS Beta Software Profile.
Tap Remove Profile, then restart your device."

- How to uninstall iOS or iPadOS beta software

Removing the beta profile will allow you to check for a standard software update. If you're still not seeing the option, contact Apple Support.

Cheers!

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Answer 4

Paul Tabone1 Author

Level 2

173 points

Oct 23, 2022 1:37 PM in response to K_Wall44

Looking back at the time in question it does show 4 flights but I only did one. The specific time for the steps was slightly over 2 minutes as well. I don't take two minutes to climb the stairs, even after a few cocktails! Alternately, last night at almost the same time I went up to bed and it only recorded a single flight. I don't have an Apple Watch, and there are no other devices synch'ed to my phone. The phenomenon seems to have developed in the last few weeks/months although I can't place my finger on the exact time it started occurring.

I also checked my step count and that seems to be consistent with reality.

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Answer 5

Chris_C1

Community Specialist

Oct 24, 2022 8:11 AM in response to Paul Tabone1

Hey there Paul Tabone1,

It sounds like you'll want to reach out to Apple Support for additional asistance.

Have a good one!

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Answer 6

Paul Tabone1 Author

Level 2

173 points

Oct 24, 2022 3:50 AM in response to LeleN1

I followed the path, but once I tapped on VPN & Device Management, I only see the icon VPN which shows not connected and the "Sign in to Work or School Account". There is no reference to iOS Beta Software Profile.

Tapping the VPN tab gets me to "Add VPN Configuration". That screen offers options Type, Description, Etc. Except for Device, nothing else is filled in. The Proxy is also set at "Off". If I attempt to hit "Done" I get "VPN Error. Unable save VPN Configuration"

I am now officially lost~

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