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Changing key photo of a dog causes Photos to crash consistently

In Photos, when I change the key photos of my dog, it causes Photos to crash. I can duplicate this on multiple pets when changing the key photo. Changing key photo of people has no problem.


Photos Version 7 (460.0.120)


Attached is the full report.




Posted on Oct 22, 2022 11:41 AM

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Posted on Oct 23, 2022 8:35 AM

Well, have you tried these

  1. Rebuild the Photos library: with Photos closed, Command-option click the Photos icon
  2. Restart the computer (of course)
  3. Make a new user and see if the same problem recurs with it
  4. Start in Safe Mode (different for different computers)

      Start up your Mac in safe mode - Apple Support

Good things to try...

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4 replies
Question marked as Top-ranking reply

Oct 23, 2022 8:35 AM in response to Cobyflier

Well, have you tried these

  1. Rebuild the Photos library: with Photos closed, Command-option click the Photos icon
  2. Restart the computer (of course)
  3. Make a new user and see if the same problem recurs with it
  4. Start in Safe Mode (different for different computers)

      Start up your Mac in safe mode - Apple Support

Good things to try...

Oct 23, 2022 7:16 AM in response to Richard.Taylor

I changed to faces (instead of photos) and selected a different photo. I right-clicked and clicked on Make key photo. This time it worked without the fault. However, I just tried it again, (with faces) on a different photo with the same fault. - See attached. It doesn't appear to be photo-specific other than it will only work without fault with one particular photo.


Oct 23, 2022 9:34 AM in response to Cobyflier

According to both crash logs, Photos is crashing at the same code in both logs, when trying to access the character in a string. It looks like a data error. Does the name string of your dog contain special characters? Or could one of the image files in the people album of your dog have a problematic filename? For example non-printable characters?

Can you work with photos of your dog, that you tried to use as the key photo? Add adjustments to the photos? Can you export the unmodified original and the adjusted version?


In addition to the tests already recommended by Richard I would also test with a new, empty Photos Library, import a few photos of your dog, then test in this library.


Changing key photo of a dog causes Photos to crash consistently

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