Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź“° Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Security check

The first step in the privacy settings > security check prompts a “Unable to gather sharing information”. The text behind said prompt says I’m not sharing information with anyone however that prompt is suggesting that this check isn’t working properly. 100% consist error 16.0.2 iPhone. This feature was previously working and has stopped, searches online have not led to any discussion or solutions regarding this issue. Why?

iPhone 12, iOS 16

Posted on Oct 22, 2022 12:10 PM

Reply
1 reply

Oct 24, 2022 11:05 AM in response to Sir_PresentlyDisappointed

Hi Sir_PresentlyDisappointed,


You can see if restarting your iPhone 12 helps, as a restart can refresh the iOS and help with unexpected issues:

"How to restart your iPhone X, 11, 12, 13, or later

  1. Press and hold either volume button and the side button until the power-off slider appears.
  2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
  3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo."


Those steps are from this article: Restart your iPhone - Apple Support


You can also make sure that your iPhone 12 is fully up-to-date, as iOS updates can sometimes resolve issues too. If needed, you can see how to check that by following the steps below:

"Update your iPhone or iPad wirelessly

  1. Back up your device using iCloud or your computer.
  2. Plug your device into power and connect to the internet with Wi-Fi.
  3. Go to Settings > General, then tap Software Update.
  4. Choose the software update that you want to install. You can choose to stay on iOS or iPadOS 15 and still get important security updates. Or you can choose the option to upgrade to iOS or iPadOS 16.
  5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do."


Those steps, and more information, can be found here: Update your iPhone or iPad - Apple Support


Let us know if those steps help or if you've already tried those steps.


Take care!

Security check

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.