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I have a 4th gen IPad (Wi-Fi only) I can’t get on the internet, however, it says I’m connected to Wi-Fi. The internet icon does not show, either. I’ve done all the resets on the IPad, modem, and router. All my other devices are working just fine with Wi-Fi/internet. Do I have a faulty network chip inside the iPad? Is it repairable? Thanks!
UTU700D,
WiFi and Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When this occurs, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.
If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for your iPhone hotspot - or the WiFi network to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.
DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.
If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.
WiFi and Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When this occurs, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.
If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for your iPhone hotspot - or the WiFi network to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.
DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.
If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.
Dear Lotus Pilot!
Thank you for solving my issue with my iPad! You’re a real genius! I thought I would have to buy a new IPad, which I cannot readily afford at the moment! I am so grateful that you actually replied to my question!
Thank you, thank you, thank you!!!!!
You are very welcome. Thank you for your kind words; I’m delighted that you’ve managed to resolve the problem.
iPad shows that I’m connected, but can’t get on to internet
