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Level 1

19 points

Usb C hub not working on MacOS Ventura

Hi guys,

I’ve updated my M1 Macbook Pro to MacOS Ventura 13.0. Ever since, the usb c hub of my Dough Spectrum ES07D03 stopped working (and it still is working on Windows).

I’ve allowed accessories to connect (setting is set at “Always” in System Preferences > Privacy & Security), and the OS asked me if i wanted to allow some USB peripherals to connect to the macbook.

After tweaking a bit here and there yesterday, it finally worked as it should. But this morning, it didn’t. Let me explain my setup quickly:

My Macbook pro is closed on my desktop, with an HDMI cable plugged in to it, going to my 2nd screen.

It has a thunderbolt 3 cable going into the Spectrum, and on the hub I have: a logitech dongle for a wireless headset, an usb-c webcam plugged in in the usb-c port, and usb hub from anker in the last usb A port, which powers mouse, keyboard, and external mic.

I used to just type randomly on my keyboard to wake the whole thing up. This morning, nothing happened. I opened my macbook and told me the following thing:

So i’ve tried unplugging everything and tada: when unplugging / plugging my mic back, everything went up and working.

But everytime my macbook goes into sleep mode, it does the same thing. I have to open the lid, then unplug / wait / plug my usb devices again to make it work correctly.

I'm thinking about downgrading to Monterey where everything was working perfectly, unless you guys know what i can do about it ?

MacBook Pro 14″, macOS 13.0

Posted on Oct 26, 2022 2:23 AM

Best reply

shyism

Level 1

14 points

Posted on Nov 8, 2022 1:47 PM

Sharing my own solution that I discovered today. Short Version: Check your Allow accessories to connect option. You can find this in System Settings > Privacy & Security > Scroll down and you'll find it above FireVault. I changed this value to Automatically When Unlocked and it solved everything.

Long Version: I have a USB C display out to a monitor that has USB A ports. Display works without issues after updating to Ventura, but the USB A ports stopped reading devices. In addition to this, I noticed my external HDD wasn't direct connecting via USB C either. After several unplug/replug attempts, I noticed a prompt would pop up but disappear in less than a second. Had to record my screen and playback frame by frame to read it. It was asking me to allow the accessory to connect. I changed the value in the settings described above and solved all USB C issues including the HDD and hub! The strange thing is that the Allow prompt never showed up when I tried using the USB hub. My guess is that this prompt is not showing up for most devices and leaving Ventura users in the dark.

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138 replies

Old Toad

Level 10

207,451 points

Nov 3, 2022 11:38 AM in response to lilgousse

lilgousse wrote:

booting in safe mode seems to make everything work perfectly... this is very confusing. I do not see what's causing this issue when my macbook is not in safe mode.

That means there's some 3rd party software that is interfering with the hub's performance.

Download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.

Copy the report

and use the Additional Text button to paste the report in your reply.

Then we can evaluate the report to see if we can determine the cause of the problem.

Nov 16, 2022 2:01 AM in response to lilgousse

I upgraded from 13.0.0 to 13.0.1 this morning and now have the same issue, Anker USB - C dock / hdmi/power pd/mouse. Using a USB-C adapter for my mouse only got me this:

I tried changing the Allow Accessories to Connect to Always if unlocked. No change.

Not even Power is passing through the dock to the macbook pro 14 inch M1P.

geversit

Level 1

12 points

Nov 18, 2022 12:38 AM in response to lilgousse

Some Issue here. Studio Display 2022 to MBP 2019. Not connecting through USB-C. Charging works though.

Workaround I found after several hours of total desillution:

-2 pieces of Apple USB-C to Thunderbolt 2 adapter.

-1 Piece of Apple Thunderbolt 2 cable

Put this together so you end up with 2 USB-C male connectors and connect SD to MBP. Bam! works.

Bummer: I need to separately charge MPB with the original MPB charger. So 2 cables needed.

Thanar

Level 2

300 points

Jan 6, 2023 6:04 AM in response to giantpaul1066

Check System Preferences -> Privacy & Security -> "Allow accessories to connect". Try setting that to "Always".

apb80

Level 1

8 points

Oct 29, 2022 7:35 AM in response to jeffreythefrog

Same issue here, USB-C hub no longer works after upgrading to Ventura. My hub is plugged into a Dell U3219Q and is shared between my personal Mac Mini and my work Macbook Pro. The MBP has not been upgraded and the USB devices still work fine.

Elyen01

Level 1

8 points

Nov 2, 2022 4:56 AM in response to lilgousse

My 2020 Macbook Air kept crashing with sudden USB disconnection from the USB dock when using the USB-C docking station with an external display every so often (like once every 45 minutes to one hour) after I upgraded to Ventura OS. I suspect it may be due to the USB-C privacy protection feature from the new OS. The docking station I use is the Totu USB-C Dock TT-DC002A (https://www.amazon.com/TOTU-Upgraded-Universal-Charging-Extended/dp/B0838WTFD1/ref=sr_1_3_sspa?crid=10T4MHAMHEUDS&keywords=Totu+USB-C+Dock+TT-DC002A&qid=1666989763&qu=eyJxc2MiOiIwLjg3IiwicXNhIjoiMC4wMCIsInFzcCI6IjAuMDAifQ==&s=electronics&sprefix=totu+usb-c+dock+tt-dc002a,electronics,890&sr=1-3-spons&th=1). I have tried using two different docking stations of the exact same model and reverted back to the Monterey OS without the disconnection issue, so I have confirmed the hardware is functional. I appreciate it if someone could have a solution to the issue. Thanks!

Nov 3, 2022 10:33 AM in response to lilgousse

I have to reboot to get a USB hub connected to my monitor (XDR display) to be recognized ever since upgrading to Ventura. Reboot works every time, but it's frustrating to have to reboot in order to connect to my hub.

lilgousse Author

Level 1

19 points

Nov 4, 2022 6:49 AM in response to Old Toad

I've just tried to disable RayCast from launching at login, shutdown, boot, and nothing works. I've even had issues having the mac recognize my main screen (and at the same time, my hub) through the usbc/thunderbolt cable.

The only solution for me to make it work is to unplug my mic and keyboard everytime the MBP wakes up from sleep, then wait for my mouse to light up, telling me that it is now okay to plug the rest. then it works as expected, until the next sleep mode. very, very, VERY frustating, even more when knowing that everything was working perfectly on Monterey.

This is my monitor, which comes with a self powered hub.

https://www.dough.tech/products/spectrum-4k-144hz

I've added this, to have more ports. mouse, keyboard, and mic are plugged in in this one.

https://www.amazon.fr/gp/product/B00Y25XFGK/ref=ppx_yo_dt_b_asin_title_o07_s00?ie=UTF8&psc=1

What I have left is a logitech streamcam plugged to the usb c port of the hub of my screen, and a logitech dongle for my headset.

I'm reminding that everything works flawlessly on windows, so the hardware here is not the issue.

I cannot tell you if they are recognized since my MBP has only usb c ports and everything here (apart from the webcam) is usb a.

Old Toad

Level 10

207,451 points

Nov 6, 2022 9:08 AM in response to lilgousse

Did you contact the manufacturers of the gaming monitor to see if it was compatible with Ventura?

You might have to get a separate, self powered hub for the drives and connect it directly to your MBP.

lilgousse Author

Level 1

19 points

Nov 7, 2022 1:21 AM in response to Old Toad

Well I didn't but it clearly isn't. I don't think the solution to my problem is the monitor or adding more devices to make it work. The issue is how Ventura handles external devices. Or I'll probably find a way to downgrade to Monterey properly.

Nov 7, 2022 3:37 AM in response to federmoose

Just repeating what other people have said before, but I've had the exact same problem as federmoose ever since updating to Ventura. Under Monterey using HDMI monitor with a Satechi USB-C dock could sometimes require pulling out and re-inserting the HDMI cable, but on Ventura rebooting the computer with the USB-C dock plugged in is the only way to make it work.

Curiously the screen might show up in System Settings -> Displays but the screen would remain black, as if there was no signal.

Nov 7, 2022 7:36 AM in response to lilgousse

I've got a OWC Dock, Anker Hub. With Logic Pro open I had all the lights the hub go out, and the dock also ejected a 2TB SSD.

I've had to remove the thunderbolt cable and power down the hub (self power) and Anker (self power). But even after sleep this AM the Anker hub was non-responsive. I had to power off/on to get it to work again. This was not a issue prior.

Nov 7, 2022 3:12 PM in response to lilgousse

Same issue here. Never had an issue charging until MacOS Ventura. The MB will say it's charging but will QUICKLY run down to 0% without me even noticing since it doesn't tell you it's going to die if it has a charge going. Something is very wrong with the OS.

Nov 8, 2022 1:52 AM in response to lilgousse

Hi,

sadly I also have an issue with my Anker usb-c hub now on Macbook Pro 14" with Ventura 13.0

No more giga internet ( like no internet at all! )

And flickering of my HDMI connected second screen.

Checked the usb-c hub on a windows laptop and there internet works just fine.

Nov 8, 2022 5:49 PM in response to shyism

I have same issue.

USB-C hub silver monkey with power.

No effects even power is not active - my macbook air (M1) says work on battery.

What is more funny it was connected during upgrade and till it was upgrading it was charging. Just after upgrade it stop.

Seems Ventura has real problem with USB-C.

Usb C hub not working on MacOS Ventura