Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Disappearing thumbnails/file icons in menus

After the update to MacOS Ventura 13.0 some file icons in menus became blank. The file icons are all visible in Finder (windows). The same file icons display as a 'blank' icon in the attachment overview

This happens for example with all .pdf files

I tried re-installing the specific programs but this seems not to help. Thanks for any advise

MacBook Pro Apple Silicon

Posted on Oct 26, 2022 4:33 AM

Reply
3 replies

Oct 26, 2022 5:11 AM in response to Bas069

Bas069 wrote:

After the update to MacOS Ventura 13.0 some file icons in menus became blank. The file icons are all visible in Finder (windows). The same file icons display as a 'blank' icon in the attachment overview
This happens for example with all .pdf files
I tried re-installing the specific programs but this seems not to help. Thanks for any advise


Try changing the default application to Preview to open your PDF example and compare your results..


Select your a file, Command i opens the information pane—change the default


ex





ref:

Choose an app to open a file on Mac - Apple Support


Oct 26, 2022 5:34 AM in response to Bas069

Bas069 wrote:

Thanks Leroy. I've tried that (including change all button). Removed Acrobat, restarted, change to Preview app, restarted, installed Acrobat again.. It is not happening with Apple app documents and O365 apps documents. All regular system file icons were not affected either.


The acrobat is known issue in that regard...


Do not re-install your third party if it is an issue. The point being Preview as default.


Adobe Help Center


Disappearing thumbnails/file icons in menus

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.