Face ID issues
Anyone having issues with Face ID not working. I can’t even set up a new Face ID as it keeps saying I’m not in the viewing area when I clearly am.
iPhone 13, 16
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Face ID may not be disabled, just not available.
Consider all of the following steps because iOS 16.1 was just released.
Follow these steps, testing after each step:
If that didn’t work, then it could be a hardware issue.
Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.
As a result, I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
- Call Apple Support at 1-800-APLCARE. 📞
- International Support. 🌐
- Contact Apple Support. 📝
- Live chat using Messages. 💬
Click ▶︎ Check Repair Status. 🔧
