You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Extension internal error

After updating to Ventura, I cannot delete any file. I get the following error message, Extension internal error. Is this due to a setting in preferences or an Ventura OS error?

Mac mini, macOS 10.15

Posted on Oct 27, 2022 4:45 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 9, 2022 11:06 AM

Same problem here! 13.0.1 does not fixed it for me. What I learned so far:

It happens mostly when files are in my Downloads folder. If I move them to my Desktop I can delete them. Also via terminal it is fine. And via Option + Command + Delete combo. Also using App Forklift it is fine.

So I assume it is something with the Finder.

15 replies
Question marked as Top-ranking reply

Nov 9, 2022 11:06 AM in response to sgXanderman

Same problem here! 13.0.1 does not fixed it for me. What I learned so far:

It happens mostly when files are in my Downloads folder. If I move them to my Desktop I can delete them. Also via terminal it is fine. And via Option + Command + Delete combo. Also using App Forklift it is fine.

So I assume it is something with the Finder.

Oct 30, 2022 2:09 PM in response to runner789

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


Nov 10, 2022 10:01 AM in response to Old Toad

Have you installed and run any "cleaning", "optimizing", "speed-up", anti-virus or VPN apps on your Mac? If so uninstall them according to the developer's instructions.


The next step might be the reinstalling the system from the Recovery volume? It won't affect the user data but, like in any major instal or update, it's wise to have a full and current backup of your boot drive.

Nov 10, 2022 10:27 AM in response to Old Toad

I am only using Viscosity as an OpenVPN Client. But I used that one before without problems. Also disabling all auto start apps doesn't solved the issue.


I did a re install this morning of Ventura, unfortunately without any change. I guess I have to hope that 13.1 will bring some fixes. I found some more sites, talking about the problem so hopefully it get's on Apples radar (even if I do not believe in it). If 13.1 does not help, I will do a complete clean install. -.-

Extension internal error

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.