iPhone cannot be synced
Although seeming to recognise my iPhone I get the following message when I press the sync command.
iMac 24″, macOS 13.0
Question marked as
Best reply
User profile for user:
Grace2211
User level:
Community Specialist
Greetings Bobmail1404,
It appears that your computer recognizes your iPhone initially, however, when you try to sync it says that your device cannot be found. We'd like to provide you with a few steps that may help resolve the issue:
1. Look in the Finder or iTunes
On a Mac with macOS Catalina or later, look for your device in the sidebar of any window in the Finder.*
On a Mac with an earlier version of macOS, look for your device in iTunes.
Learn more about viewing your device on a computer
2. Update the software on all devices
Update your iPhone or iPad
Update your Mac
3. Connect your device directly to your computer
Make sure that your device is unlocked and showing its Home Screen, then use a USB cable to connect it directly to a USB port on your computer. Don't connect to a USB hub or other device.
If that doesn't help, unplug your device and all other USB devices and accessories from your computer. Then reconnect only your device.
4. Trust your computer, if asked
When you plug your device into a your computer, if you see a “Trust this Computer?” alert on your device, tap Trust.
About the 'Trust This Computer' alert
5. Restart your devices
Restart your iPhone
Restart your Mac
6. Try a different port, cable, or computer
The issue could be related to your computer, its USB port, or the USB cable connecting it to your device. If possible, try a different computer, USB port, or USB cable.
Click here for more details: If your computer doesn't recognize your iPhone or iPad
Let us know if this help.
Best wishes.