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My Music App playlists are missing. They are not Apple Music playlists.

I'm so frustrated. I've spent all day trying to retrieve missing playlists from my desktop iMac. When I open the Music App on the desktop, Playlists is not an option under Library, and down under All Playlists, each connected device shows nothing.


When I search the web and Apple Discussions, for info, everything I've found so far relates to Apple Music or iTunes so the screens for fixes aren't the same. We have two users logged in to one iCloud account. This is for 6 devices (1 iMac desktop running Monterey 12.6, 2 iPhones 13, 1 Apple Laptop Pro, One iPod Air, One Mac Laptop) all logged in. The iOS devices are all running 15.6 or 7.

On 4 of the devices, all of the music except one small album, disappeared. On the Laptop Pro, the albums for the second iCloud user are there but the playlists are missing. All settings on all devices are logged in to the same iCloud account, all are on the same wifi connection, all Music App settings are the same on the joint desktop. I managed to retrieve the albums for one iCloud user; I have my albums on my iPhone only but no playlists..


I've tried retrieving from Time Machine-no luck; the backups for the phones is too recent and is only duplicating. I'ver tried copying from a Backup, also too recent. The one iPod Air have a backup over a month old but, right now, doesn't have enough space to copy the backup that probably has the right settings.


We did have an Apple Music account but ended it in July. However, I can't believe Apple holds playlists hostage that were once a part of Apple Music. All of these playlists were created from within the Music App a long time ago. None were created in Apple Music.


Can someone please advise on how to retrieve what I assume is still buried somewhere on the desktop? Can I retrieve via ~/Library/???...?


I would very much appreciate help with this. We're each missing playlists important to us.


Thanks.


iMac

Posted on Oct 27, 2022 7:29 PM

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Question marked as Top-ranking reply

Posted on Oct 31, 2022 2:37 PM

Not really my area, but I think Photo Library makes a large self contained package with the database and images all wrapped up inside. If you lose the Photo Library you lose everything in one go. With Music the media folder lives in a separate location, so if the database is damaged it should still be possible to reimport the media into a new library, provided whatever happened doesn't erase the media folder too.


tt2

24 replies

Nov 2, 2022 1:52 PM in response to turingtest2

Thank you again. So I can see them but not access them … ever? Tough stuff and not something to endear me to Apple. From reading comments from others who have lost their music, the monthly rates are a bit high for some folks to sustain on a continuing basis. And I didn’t even know we had joined and then left!


Your analogy of renting storage and then not paying the rent, thereby losing everything, strikes me as off the mark. There isn’t the opportunity to have multiple virtual copies of things in storage. And Storage folks don’t dangle your items where you can see them greyed out, and say, “See? I still have them but, even if you pay me now, you can’t have them back.”

Nov 2, 2022 9:15 PM in response to turingtest2

Thank you for sticking with me through yet another frustration. Everything is backed up several times a day via Time Machine and an external HD that’s cloned frequently. The latest clone to the external HD is, of course, a mirror image of the desktop HD.,And there is backup to iCloud.


There are, I think, two restore backups of iPhones and iPads but too recent to be useful. I was hoping Time Machine would be productive but goes back to one day before ending the Apple Music subscription. I needed one day before the subscription started!n And I have CCC Backup tasks. Not sure what Carbon Copy Cloner tasks are used for but they only go back to Sept. 5th.


I think I’ll check some other external drives and see what kind of history I have, if any.


Jan had a playlist from her brother who passed away in 2012. I was most concerned with retrieving that. At least I can see it now but only a few of the songs are downloaded.I need to see if any of them are independent of other albums or playlists. LOL, still work to be done.

Nov 4, 2022 11:19 AM in response to turingtest2

The playlists that I can now see that are grayed out, when I say play, I get this window:


Ready to Play When You Are

Join Apple Music to stream this song or just about every other song ever recorded—and get experts to recommend the right ones for you. Plus, listen to unlimited radio, and access your entire music library—all in one place.:

Join Apple Music

Cancel


I've taken a photo of the playlist I'm concerned about retrieving. Does Join Apple Music when I try to play it mean I could recover, or download and replace, each song in the list, if I rejoin?


I


My Music App playlists are missing. They are not Apple Music playlists.

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