MacBook OS (Big Sur) Mail App stopped functioning

Question

MacBook OS (Big Sur) Mail App stopped functioning

The Mail App on my MacBook has stopped functioning. The credentials have been verified on another device and the work fine. The credentials do not appear to even reach my mail server as I get no server error message as conformed by my Service Provider (SP). Further, if my credentials are wrong, the SP blocks my IP Address and requires manual intervention by the SP to unblock the IP Address. This has not occurred.

Has anyone else experienced problems like this?

MacBook Air 11″, macOS 11.7

Posted on Oct 29, 2022 3:51 AM

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Answer 1

Vero_F1

Community Specialist

Oct 31, 2022 2:20 PM in response to louisfromnaples

Hi louisfromnaples,

Is it the case that the Mail app is not accepting your password and keeps asking for your credentials? If so, see If Mail on your Mac keeps asking for your password. This article contains information for these 4 categories:

Why is Mail asking for your password?
Check your password in Internet Accounts preferences
Test using webmail
Remove your account, then add it back

If it continues, be sure to follow your related article If you can’t send or receive email on your Mac.

Takecare.

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Answer 2

bailier

Community Specialist

Nov 1, 2022 8:21 AM in response to louisfromnaples

louisfromnaples,

Thanks for the update. If you've tried removing and then adding the account again, and the issue persists, we suggest you contact Apple Support. They'll be able to look into this with you further.

Have a great day.

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Answer 3

Nov 1, 2022 2:56 AM in response to Vero_F1

I went through all these steps many times before I entered this forum. They did not work. As I mentioned above, I have several devices that function properly and never have issues with the same credentials. The Mail App on my MacBook seems to fail after a period suddenly when there has been no change to the client account setup.

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Answer 4

Nov 1, 2022 8:38 AM in response to bailier

Thank you.

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MacBook OS (Big Sur) Mail App stopped functioning

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