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Level 1

4 points

iMac Touch ID

I accidentally deleted my fingerprint and now I can't add it back. each time I try to add my fingerprint it says it has to turn off auto logon and then the add fingerprint button disappears.

Posted on Oct 30, 2022 6:04 AM

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FoxFifth

Level 10

470,145 points

Posted on Oct 30, 2022 9:01 AM

Sorry, I don't know why that would happen. If you haven't already, rebooting is worth a try and then you may want to contact Apple Support. There is a Get Support link at the top right of this page.

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FoxFifth

Level 10

470,145 points

Oct 30, 2022 9:01 AM in response to Emt1325

Sorry, I don't know why that would happen. If you haven't already, rebooting is worth a try and then you may want to contact Apple Support. There is a Get Support link at the top right of this page.

FoxFifth

Level 10

470,145 points

Oct 30, 2022 8:30 AM in response to Emt1325

Have you checked Apple menu > System Settings (or System Preferences) > Users & Groups to see if Automatically login is off?

Emt1325 Author

Level 1

4 points

Oct 30, 2022 8:41 AM in response to FoxFifth

Yes and when I do that then the touch id icon disappears from system preferences. So I am caught in an endless circle if I turn on auto logon then the icon reappears but I can't add a fingerprint.

iMac Touch ID