Flashing Folder With Question Mark - Unable to Access Disk Utility

I am in the process of deleting my data from iMac before I sell it.

During the process, I noticed in Disk Utility that I had 3 Macintosh HD - Data folders.

I deleted the ones numbered 1 & 2 and kept the remainder.

However, when I rebooted, the Mac displayed a flashing folder displaying a question mark.

I have tried to access Disk Utility by turning off the Mac and restarting with the CMD & R keys pressed, but this has no effect.

How can I resolve this?

Thanks for your help.

iMac

Posted on Oct 30, 2022 12:28 PM

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Question marked as Top-ranking reply

Posted on Nov 1, 2022 9:48 AM

If you want to install the most recent version of macOS which is compatible with your Mac, then boot into Internet Recovery Mode using Command + Option + R. Unfortunately sometimes even this special key combination will still only boot to the online macOS installer for the version of macOS which originally shipped with the Mac which in your case appears to be Yosemite.


If you are reinstalling macOS Yosemite, make sure to correctly partition & format the whole physical drive as described in this article:

https://eshop.macsales.com/tech_center/formatting/Mac_Formatting_6-10_R3.pdf


If you are installing macOS 10.13+, then you will need the "View" "Show All Devices" option in Disk Utility as mentioned by @a brody in order to see the physical drive which should be erased (different than with Yosemite which need to use the "partition" tab) as GUID partition and APFS (top option).


When you sell a computer you should have no user accounts on the computer, but instead leave the computer so that Setup Assistant will run the first time the new owner boots the computer so the new owner can set it up just like you did when you purchased it new from Apple. Here is an Apple article on how to prepare a Mac for sale:

What to do before you sell, give away, or trade in your Mac - Apple Support


If you want to upgrade Yosemite to a later version of macOS, then create a bootable macOS USB installer using the instructions in this Apple article:

Create a bootable installer for macOS - Apple Support


If you use the bootable macOS USB installer, then you can once more erase the whole physical drive to perform a clean install. You should not be prompted for your AppleID or password when downloading the macOS installers using the links in the article above. You can also use the command line to manually download any macOS installer which is available for your specific Mac by using the instructions in the following article (definitely won't require an AppleID):

https://macreports.com/how-to-download-macos-installers-using-terminal/


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4 replies
Question marked as Top-ranking reply

Nov 1, 2022 9:48 AM in response to Bazza2010

If you want to install the most recent version of macOS which is compatible with your Mac, then boot into Internet Recovery Mode using Command + Option + R. Unfortunately sometimes even this special key combination will still only boot to the online macOS installer for the version of macOS which originally shipped with the Mac which in your case appears to be Yosemite.


If you are reinstalling macOS Yosemite, make sure to correctly partition & format the whole physical drive as described in this article:

https://eshop.macsales.com/tech_center/formatting/Mac_Formatting_6-10_R3.pdf


If you are installing macOS 10.13+, then you will need the "View" "Show All Devices" option in Disk Utility as mentioned by @a brody in order to see the physical drive which should be erased (different than with Yosemite which need to use the "partition" tab) as GUID partition and APFS (top option).


When you sell a computer you should have no user accounts on the computer, but instead leave the computer so that Setup Assistant will run the first time the new owner boots the computer so the new owner can set it up just like you did when you purchased it new from Apple. Here is an Apple article on how to prepare a Mac for sale:

What to do before you sell, give away, or trade in your Mac - Apple Support


If you want to upgrade Yosemite to a later version of macOS, then create a bootable macOS USB installer using the instructions in this Apple article:

Create a bootable installer for macOS - Apple Support


If you use the bootable macOS USB installer, then you can once more erase the whole physical drive to perform a clean install. You should not be prompted for your AppleID or password when downloading the macOS installers using the links in the article above. You can also use the command line to manually download any macOS installer which is available for your specific Mac by using the instructions in the following article (definitely won't require an AppleID):

https://macreports.com/how-to-download-macos-installers-using-terminal/


Oct 31, 2022 1:57 PM in response to a brody

Thanks for your replies.


Unfortunately, the situation has moved on a little bit.


I managed to get into Disk Utility and selected the option to reinstall MAC OS, but instead of it reinstalling Big Sur, it installed Yosemite.


I thought I would then just upgrade back to Big Sur, but read that I should install High Sierra first.


Problem is, when I try to download High Sierra I'm asked for my Apple ID & Password, but despite entering these correctly, my Mac doesn't recognise it.


I selected "Forgot Password" to see if resetting my password would help, but when I try to do this I get the revolving circle when I select Continue and nothing happens despite leaving it for 10+ minutes.


It's a nightmare.

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Flashing Folder With Question Mark - Unable to Access Disk Utility

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