Apple TV 4K HDR issues on Samsung TV

I have a similar issue with the native Netflix app mainly on a Samsung Q70R. Colors would look washed out and way off. Then eventually the picture would turn into something like almost like looking at an infrared camera. I would have to unlplug the TV and it would be fine for a while. Ultimately had to get the board replaced. Was fixed for a while and eventually started doing the same thing again. It's not my main TV anymore but it still happens sometimes. I suspect it's a TV issue and not your Apple TV.

New Apple TV. TU-700D, same issue - washed out colors when set to HDR.

I reset picture settings to normal then went to Settings/General/External Device Manager

and set Game mode to On (not Auto), input signal plus is enabled for the hdmi port where my AppleTV is directly connected over a 10 foot HDMI 4k, 120Hz cable and Game HDMI is enabled.

I don’t have a gaming device, just the Apple TV. But these settings allow me to set Apple TV to do 4K HDR without the Apple TV screens looking washed out all the time.

Same issues with me. I tried new cables, resetting tv video settings, connecting directly to tv, and I still see greyed out “lifeless” colors in HD. I also have a 65” tv UN65H7150.

I chatted with Apple support and they do see this thread but weren’t able to figure out the issue.

they said I could return the until to the store and see if it’s a unit issue (which I doubt).

Clearly there is an issue here but it didn’t feel like there is an Apple resolution in play.

if more people complain about this issue maybe we will get somewhere.

Hi all, from my side: New Apple TV 4K hdr10+ with Samsung The Frame 2022, belkin hdmi uhd cable. Pink screen sometimes when I need to restart the Apple TV, cause I got a lot of wifi issues while everything is good with my home network! Need to unplug the plug the hdmi cable to have a fine restored solution. Bringing back the Apple TV to day at the Apple Store.

my Samsung TV … My TV, by the way, supports HDR10+ and Dolby Vision.

I’m pretty sure no Samsung TV supports Dolby Vision. It’s what they’re known for.

The a-few-months-old model Apple TV 4K will not support HDR10+ (but does support HDR10).

The correct setting on Apple TV is then ‘HDR’, not ‘Dolby Vision’.

Do you connect the Apple TV box directly to the TV, or is another device in between (receiver, soundbar)?

Verify that the HDMI port on the TV (to which the Apple TV box is connected), is configured for high bandwidth use (Input Signal Plus).

Here same problem on a 2016 Samsung UHD/4K television 49KS8000. It started I think after the TVOS16.1 update. Today with support from Apple tried all the settings. No back from 4K HDR to 4K SDR. On 4K HDR color intensity/contrast falls back. Picture seems vague. Looks like I need glasses to watch football. Footage on Samsung apps much better.

Hope Apple comes with a solution, otherwise I'll request to change it to the 2022 version.

Same exact issue with me. Watched streaming content via my AppleTV 4K box last night. Woke up this morning and all colors off just as stated above. I did absolutely nothing on my end to cause the issue. I have high speed HDMI cables. Great internet connection. I even tried my older AppleTV and same issue. I know it's something to do with the Apple TV box and the television as using the television by itself the colors are displayed correctly. The resolution that worked with OP did not work for me. I may try it again laster on.

As one who usually complains, I have had none of these problems. I bought a 2022 Samsung 65” 4k “The Frame” Tv on Sept. I also bought a newer Sonos sound bar, the Arc. I use the original Apple 4k Tv, which now after upgrade has HDR10 & Atmos Everything is plugged in to APC 1500 Back-Ups.

HDMI and e-arc cables supplied by Samsung and Sonos. I do have a 10 yr old Sony Blu-Ray, with old cables and it looks as good as it can.

i would try to isolate problem by using another streamer to compare. Amazon and Roko are cheap and Amazon has good return policy (I’d try their refurbished stock).

Audio / Video are as good as it can be, no video or audio problems BUT Apple and any other device dot play well with the ******, way out of date Samsung webtv interface.

Good luck