Apple TV

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Apple TV

I am a subscriber to Apple TV. We have only tried to watch 2 movies (series) and constantly struggle with freezing pictures / buffering. I have gone through ALL the steps of advice: Resetting, restarting, checking connections, checking download speed (which is 200Mbps download), only one device connected at a time, updating software on late model LG OLED TV. We have no issues watching Netflix or video's on YouTube. What ELSE can be done? Impossible to watch movies like this and strongly considering cancelling subscription and accept defeat.

55UH603V-TC,

Posted on Nov 1, 2022 6:39 AM

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Answer 1

Omar_A1

Community Specialist

Nov 2, 2022 7:27 PM in response to JRS029

Hello JRS029,

Thank you for reaching out to Apple Support Communities.

Let's try deleting the app and reinstalling the app:

"How to get the Apple TV app or Apple TV+ app

Go to your device's app store and search for the Apple TV app or Apple TV+ app. If you don't see the app that you're looking for, check your device's compatibility.1
Download the app.
Open the app and follow the instructions to complete setup."

More details can be found here: Get the Apple TV app or Apple TV+ app on your smart TV or streaming device

If the issue persists, can you provide a few more details? Do you notice this issue using the Appel TV app on any other devices?

Cheers!

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Apple TV

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