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User profile for user: Radule03
Radule03 Author
User level: Level 1
4 points

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my old number wich i was using within my acc as a backup number was lost long time ago but in settings i can still sent a code to the number I didn't erase him.I just added the new one.in mean time I found the old SIM card which was on NO SERVICE beacuse it was lost and I didn't have opportunities to put some money or credit on that card.when I ask operater how can I reactivate my card when I gave the number to support they said they do not have the number in datebase.problem is that my tele operator gave number to someone else i know that for sure i contacted the person trough my friend I didn't tell him anything just ask him to call me on my old number and some girl answer.... now I have phone with broken black screen with my other number in it and there is no way to put the new number or email beacuse I cannot tap trust or I cannot see my CODE on the screen.in Croatia there are no support for APPLE SUPPORT APP wich is described in proces of using other iPhone from my friend or visit Apple store and use their phone....

iPhone 7, iOS 13

Posted on Nov 1, 2022 7:34 AM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
410,828 points

Posted on Nov 1, 2022 8:54 AM

What if I can't access a trusted device or didn't receive a verification code?

If you're signing in and don’t have a trusted device handy that can display verification codes, you can have a code sent to your trusted phone number via text message or an automated phone call instead. Click Didn't Get a Code on the sign in screen and choose to send a code to your trusted phone number. You can also get a code directly from Settings on a trusted device. Learn how to get a verification code.

If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. It’s one less thing to do, and your account is still protected with two-factor authentication.



If you lost / can't reach the trusted device or phone number associated with your Apple ID

As long as you still have your Recovery Key and remember your Apple ID password, you can sign in and add a new trusted device or phone number to your account. You can also remove any devices you may have lost, sold, or given away.

  1. Go to your Apple ID account page and enter your Apple ID and password.
  2. On the Verify Your Identity screen, select "Can’t access your trusted devices?"
  3. In the pop-up window, enter your Recovery Key.
  4. Go to the Security section and click Edit.

Remove the device you no longer wish to use to verify your identity. If you have additional devices with Find My iPhone enabled, you can verify them as trusted devices. You can also add additional trusted phone numbers.



If you lost your Recovery Key

As long as you remember your Apple ID password and still have access to one of your trusted devices, you can sign in and create a new Recovery Key.

  1. Go to your Apple ID account page.
  2. Sign in with your password and trusted device.
  3. In the Security section, click Edit > Replace Lost Key.

Keep your new Recovery Key in a safe place. Your old Recovery Key won't work anymore and you can't use it to reset your password or access your account.



If you can't sign in with two-step verification using your Apple ID ...


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Question marked as Best reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
410,828 points

Nov 1, 2022 8:54 AM in response to Radule03

What if I can't access a trusted device or didn't receive a verification code?

If you're signing in and don’t have a trusted device handy that can display verification codes, you can have a code sent to your trusted phone number via text message or an automated phone call instead. Click Didn't Get a Code on the sign in screen and choose to send a code to your trusted phone number. You can also get a code directly from Settings on a trusted device. Learn how to get a verification code.

If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. It’s one less thing to do, and your account is still protected with two-factor authentication.



If you lost / can't reach the trusted device or phone number associated with your Apple ID

As long as you still have your Recovery Key and remember your Apple ID password, you can sign in and add a new trusted device or phone number to your account. You can also remove any devices you may have lost, sold, or given away.

  1. Go to your Apple ID account page and enter your Apple ID and password.
  2. On the Verify Your Identity screen, select "Can’t access your trusted devices?"
  3. In the pop-up window, enter your Recovery Key.
  4. Go to the Security section and click Edit.

Remove the device you no longer wish to use to verify your identity. If you have additional devices with Find My iPhone enabled, you can verify them as trusted devices. You can also add additional trusted phone numbers.



If you lost your Recovery Key

As long as you remember your Apple ID password and still have access to one of your trusted devices, you can sign in and create a new Recovery Key.

  1. Go to your Apple ID account page.
  2. Sign in with your password and trusted device.
  3. In the Security section, click Edit > Replace Lost Key.

Keep your new Recovery Key in a safe place. Your old Recovery Key won't work anymore and you can't use it to reset your password or access your account.



If you can't sign in with two-step verification using your Apple ID ...


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