Level 1

12 points

Configurator error "iPadOS cannot be restored on this iPad

Our devices (Gen 5 iPad Minis with existing OS of 15.7.1) are consistently getting an error now when trying to Prepare device to get updated and restored in Apple Configurator.

The error details are: "Gave up waiting for device to transition from Recovery state to Recovery state. [com.apple.MobileDevice.MobileRestore - 0xFCD (4045)]"

I believe this just started since iPadOS 16.1 was released. This is the only change we are aware since last doing some restores.

iPad mini 5 Wi-Fi, Cellular

Posted on Nov 2, 2022 8:41 AM

Top-ranking reply

Andrew Preece

Level 2

161 points

Posted on Jan 27, 2023 3:05 PM

So I was having the same issues with iPad Pro 11" 4th generation... they would connect and provision in Apple Configurator 2 using whatever USB-C/Thunderbolt cable I had laying around.

However, if you need to restore, the devices were unreachable with a variety of USB-C/Thunderbolt cables I have (the same ones I used to provision them and enrol them in Apple Business Manager)... using the Apple USB-C to USB-C cable included in the box with the iPad worked perfectly...

There is definitely a cable/protocol issue with using non-standard cables, or over-specced cables...

This hasn't been an issue in the past... I have been able to restore iPads with Xcellon Thunderbolt 3 cable I have for the past few years without this error occurring.

View in context

Similar questions

27 replies

rbonhamoai Author

Level 1

12 points

Nov 7, 2022 6:31 AM in response to ChrisKV91

We had flushed the OS update from Configurator (cached in MacOS), and rerun the task on an iPad. From there it redownloaded the update again and still behaved exactly the same. I'm not really thinking it's the update so much as when it starts to run the installer it restarts the iPad that is in Recovery mode to install the update but the iPad reboots into standard mode instead of getting the update, and then Configurator stops and brings up the error. Interestingly, we don't get the very same error, sometimes it's a 4019 error, and at least once another one that I didn't jot down.

rbonhamoai Author

Level 1

12 points

Nov 8, 2022 10:08 AM in response to rbonhamoai

Latest info for anyone still interested -

Got an Apple support ticket rolling and at this point Apple engineers are looking into this issue, apparently they have seen the problem as well. Waiting to here specifically about a fix at this point, so ticket is still open.

Nov 4, 2022 3:25 AM in response to rbonhamoai

Can confirm the same problem when restoring my Ipad with the Apple Configurator. Weeks ago it worked without problems. Getting the same error message as posted above. In the restore process (when Ipad is in recovery mode) the Ipad just reboots in normal mode and the error message pops up.

Nov 6, 2022 9:10 PM in response to rbonhamoai

@rbonhamoai:

Thanks for sharing this message. Can confirm the exact same behaviour especially the Part with the OS update hanging at 5%.

Maybe the iOS Update from Apple is corrupt? Please let us know if you found a solution via Apple support ticket. Kind regards.

Nov 8, 2022 10:45 PM in response to rbonhamoai

I hope they fix this very soon. For testing reasons with my MDM (Jamf) profiles I am resetting my Ipads a lot with the Apple Configurator on my Mac. It is really essential for my work. Thanks for sharing the latest info!!!

rbonhamoai Author

Level 1

12 points

Nov 16, 2022 10:52 AM in response to ChrisKV91

Good to hear! I have not yet been able to test this successfully (see error below). We are normally a Windows shop, so the Mac we use with Apple Configurator is the only Mac in house. I brought in my personal, older MacBook from home and tested it, but it still errored out. But we were not able to configure my copy of Configurator completely as it needs a certificate for our MDM, and our infrastructure person in IT that handles our certs is not in. So not being able to test it definitively, we're a bit stuck for now.

txarlix

Level 1

9 points

Jan 10, 2023 7:00 AM in response to RoCur11

I've been having this issue (Error 4045) since November 27th. My Mac can't upgrade to Ventura, so it's running Monterrey 12.6.1 (21G217). It has only USB-C port and using an USB-C to USB-A adapter to connect the USB-A to Lightening cable It worked for me too.

Nov 15, 2022 12:37 AM in response to rbonhamoai

Sorry to bother you, but did you got any solution from Apple? I still cant reset any iOS16 Ipads with AC2.

rbonhamoai Author

Level 1

12 points

Nov 15, 2022 7:26 AM in response to rbonhamoai

From our Apple Rep - "It’s only a temporary solution. They are still working on a long term solution."

Howard0

Level 1

8 points

Dec 6, 2022 9:23 AM in response to rbonhamoai

I was on monetery...... 12.6.1

jda7165

Level 1

8 points

Dec 20, 2022 12:12 PM in response to rbonhamoai

Is there a ticket number for this? We're in the same boat and would like to reference this so Apple knows there are multiple people with this issue.

Feb 20, 2023 10:13 AM in response to rbonhamoai

I had a slightly different error "Gave up waiting for device to transition from RestoreOS to BootOS" and switching from a USB-C>Lightning to a USB-A>Lightning fixed the issue for me.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Configurator error "iPadOS cannot be restored on this iPad