I have the Paramount Plus app on my Apple TV and the app freezes when I choose a show to watch. The only way of making the app work is to delete the app and reinstall the app. I then have login on my phone. As you can imagine it’s unbelievably annoying. I wrote Paramount with no response. Any thoughts?
Hello James Fisher7,
Thank you for reaching out in Apple Support Communities. Excellent job with deleting and reinstalling the Paramount Plus app on your Apple TV. There are additional steps that may help. Let's ensure that your Apple TV is updated to the latest version of tvOS 16.1 and that your apps such as Paramount Plus is up to date with the latest software. This helps to provide software improvements that may help.
If needed, here's how to update your Apple TV:
1. Go to Settings > System > Software Updates and select Update Software.
2. If there's an update, select Download and Install.
3. Wait for your Apple TV to download the update. Keep your Apple TV connected and plugged in to
power until the update is complete.
After the update downloads, your Apple TV will restart, prepare the update, then install it. When the update is complete, your Apple TV will automatically restart again.
These steps are outlined here: Update your Apple TV - Apple Support
To ensure the apps such as Paramount Plus is updated, you can follow these steps:
How to turn on or turn off automatic updates on your Apple TV HD or 4K
1. Go to Settings > Apps.
2. Select or deselect Automatically Update Apps.
That information is outlined here: How to manually update apps on your Apple device - Apple Support
Now if these steps do not help, the best approach is to wait and hear back from the app developer of Paramount Plus to review this behavior further: How to contact an app developer - Apple Support
Kind regards.
Hello James Fisher7,
Thank you for reaching out in Apple Support Communities. Excellent job with deleting and reinstalling the Paramount Plus app on your Apple TV. There are additional steps that may help. Let's ensure that your Apple TV is updated to the latest version of tvOS 16.1 and that your apps such as Paramount Plus is up to date with the latest software. This helps to provide software improvements that may help.
If needed, here's how to update your Apple TV:
1. Go to Settings > System > Software Updates and select Update Software.
2. If there's an update, select Download and Install.
3. Wait for your Apple TV to download the update. Keep your Apple TV connected and plugged in to
power until the update is complete.
After the update downloads, your Apple TV will restart, prepare the update, then install it. When the update is complete, your Apple TV will automatically restart again.
These steps are outlined here: Update your Apple TV - Apple Support
To ensure the apps such as Paramount Plus is updated, you can follow these steps:
How to turn on or turn off automatic updates on your Apple TV HD or 4K
1. Go to Settings > Apps.
2. Select or deselect Automatically Update Apps.
That information is outlined here: How to manually update apps on your Apple device - Apple Support
Now if these steps do not help, the best approach is to wait and hear back from the app developer of Paramount Plus to review this behavior further: How to contact an app developer - Apple Support
Kind regards.
Hello James Fisher7,
We wanted to gain some clarification. Are you referring to the Apple TV app on the Apple TV or the Paramount+ app? We ask because the Apple TV app, doesn't have a left side bar to select channels.
If you were referring to the Paramount+ app, then we'd recommend partnering with the developer on a solution to the issue with their app: How to contact an app developer - Apple Support
Hoping this helps out, take care.
Thank you for your reply. An additional thing I noticed is at least on the TV app, the channel choices on the left side of the screen, if you choose a channel there plunges me into black screen ****. If I choose a channel at the top of the screen the app works normally.
Paramount plus
