My iPad Pro 10.5 will not stay connected to wifi

This may or may not help you, but try it, anyways.

Tap this link below.

Recommended settings for Wi-Fi routers and access points – Apple Support (UK)

Could be a Telus Wi-Fi router box problem, or maybe local Wi-Fi interference.

A Mac or Windows box with a Wi-Fi scanner app might help identify Wi-Fi network issues. Other local networks, poor signal, etc.

Restart the Wi-Fi router as probably has been suggested already, and also try a different Wi-Fi network as has probably been suggested. Firmware updates on the Telus Wi-Fi router box if and as available, too.

Then ask Telus how to set up your own Wi-Fi router (either replacing theirs, or resetting theirs to “bridged” mode and adding yours), because that’s where this is headed.

This reeks of a Wi-Fi router issue, or (bad) interference.

Here is a macOS display of signal strength (RSSI) and noise. Note RSSI and noise.

This is a fairly quiet area for Wi-Fi as shown by the noise floor at -93 dBm, and the access point signal is well above that floor at -54 dBm. The access points in this Wi-Fi network are configured for WPA2/WPA3 transitional, with this Mac using WPA3 pre-shared key.

If your noise is higher and/or is closer to your RSSI output power, you'll have communications issues and retries, and your bandwidth will drop, and connections can wobble.

Unfortunately for this case, iPhone and iPad aren't good at showing Wi-Fi details, which is why I pointed to using Mac or Windows to gather the info. Some Wi-Fi networks and some routers and access points can embed monitoring for this information and display it in the router or access point user interface, too.

As for trusting those "bars"... Wi-Fi and cellphone displays showing bars aren't all that meaningful, as those are as much intended and chosen to avoid folks making support calls as to represent the actual conditions, and the choices and thresholds can and do vary from version to version, within the products from a vendor, and vendor to vendor. They're akin to the gages and indicators found in modern vehicles; they're more for show than for diagnostics, very much the "check engine" or "chuck engine" light.

One of those four dBm values looks… unusually low for being in the same box.

Does your connectivity work better if you (temporarily) switch to the 5 GHz guest?

Gear recommendations; best from somebody else, as I usually run access points and not routers. That’s more than you probably want or need. If you want to add support to Time Machine to the requirements, Synology has a couple of Wi-Fi routers (one is the RT2600ac) that accept add-in USB devices, and has Time Machine support; it can be a NAS. (I use some Synology NAS gear and it works well, though not those particular routers.)

No ISP will support gear that isn’t theirs. Some barely support their own.

What’s the RSSI dB signal, and the noise? (iPad Wi-Fi tooling stinks. Mac and Windows have better available.)

Local non-Wi-Fi interference is a possibility too, as (for instance) some USB 3.x cables can leak a whole lot of noise.

I’d be surprised if the ISP gear is set to anything other than WPA2, or maybe WPA2/WPA3 transitional, and Wi-Fi 4 or Wi-Fi 5 and maybe Wi-Fi 6. ISPs very rarely lead. Apple gear does connect to WPA2, WPA2/WPA3 transitional, and WPA3, and Wi-Fi 4, 5, and 6, just fine. (Though I have met a few issues with newer WOA2/WPA3 transitional with Wi-Fi 6 gear that got fixed by vendor firmware updates, but it now works.)

Unmanaged gigabit switches are devices not that much different from Ethernet wiring. No addresses, no traffic filtering, nothing. The earliest of these devices—Ethernet hubs—specifically emulated Ethernet broadcast wiring. Newer ones are close to emulating point-to-point wiring.

Many (most?) ISP routers themselves include a four-port switch, too.

If TELUS support rep is presenting those (unmanaged) switches as an issue, ask for a different rep. (Managed switches can be problems if misconfigured and managed switches do have a management IP address, but most folks aren’t using those types of switches.)

Multiple Wi-Fi routers is an issue, as multiple routers usually mean subnet routing becomes necessary. This is probably what the rep is trying to describe. Not the presence of switches. (You can hang a 48 port switch directly off the four-port switch in the ISP router, and nothing bad will happen. Well, other than then needing 47 computers, 47 more patch cables, and 47 computers’ traffic.)

An AP is the rough Wi-Fi equivalent of a switch. It has a management IP address, but (by default) doesn’t filter Si-Fi traffic, and doesn’t route traffic, and doesn’t need subnetting configured.

Okay, so this is a more complex network. I was under the mistaken impression there was one router presenting four SSIDs, and not multiple routers or access points. If those are configured as routers and not access points, you’ll need subnet routing configured appropriately for the devices, among other network setup details.

C Smith:

I have the same problem OLNLY with my iPad. It will connect briefly with strong signal to my two WiFi networks but I immediately get the No Internet Connection warning. All other devices-iPhones, Apple Watch, laptops have strong internet with no problems.