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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My iPhone stopped working today. I tried to click the volume up, volume down, and hold the side power button for 30 seconds and no logo appears. The screen remains black. I plugged in the phone into my laptop and it recognizes the phone, but it states it is in recovery mode. I do not want to erase my data. What can I do?
iPhone XR
See here
Stuck on Restore screen
If you see the Restore screen on your iPhone, iPad or iPod touch – Apple Support (UK)
Choose the Update option, rather than the Restore option which will erase the phone.
If the process forces you to restore then the data will be lost.
See here
Stuck on Restore screen
If you see the Restore screen on your iPhone, iPad or iPod touch – Apple Support (UK)
Choose the Update option, rather than the Restore option which will erase the phone.
If the process forces you to restore then the data will be lost.
Thank you. I appreciate your reply. Is there a way to upload the data?
Not until the phone is out of recovery mode.
Plugged in my iPhone to laptop and it states recovery mode
