Level 1

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Photos not syncing or uploading RAW files to iCloud.

Since I updated to Ventura, Photos app is not synching NEF (RAW) camera files with iCloud. It synchs JPG fine but not the RAW files. I've tried the hold control and command while starting photos and let it "fix" the library. No luck. I imported 3 RAW files from my camera (D500) today. IT is hung up on "synching 3 photos) and when I open these 3 photos in the app they show as blurry (unresolved). The photos are not blurry as when I edit them in another software they are fine.

Is the incompatibility between Photos Version 8.0 (511.0.180) and RAW files (and synching them to iCloud) a known issue that will be fixed?

Posted on Nov 4, 2022 3:39 PM

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jeffnles1 Author

Level 1

48 points

Posted on Nov 5, 2022 12:20 PM

Old Toad,

Thanks for the answer. Yes that is something we checked when the Apple guy was on the phone. My camera (Nikon D500) is on the list of supported models.

Here is an interesting development. Today I imported RAW file to test it again. Same thing, after a few hours nothing uploaded. for grins, I edited the photo (just clicked the auto edit icon) and then immediately clicked "Edit / Undo Edit". Guess what? Yep, it synched the file with iCloud in a matter of seconds.

This definitely seems to be a bug in the interface between Photos.app and iCloud. Monday I will relay this to Apple Support. If it is a bug, I hope they can fix it quickly. I use Photos a lot for my photography. About 300-1500 photos a week.

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39 replies

jeffnles1 Author

Level 1

48 points

Jan 28, 2023 7:52 PM in response to simon@madfam

Yes it started with Ventura for me too. It is quite annoying. I had a support ticket open and Apple went back and forth with me, sending in log files a couple images etc. Last I heard from them was about 4 weeks ago and they have not responded to any of my requests for update since then

Feb 4, 2023 6:17 AM in response to simon@madfam

Just spoke to Apple support. Their response was that "this is a feature of the photos app" and I could raise an enhancement request to the development team if I wanted it to behave differently (which I have done). Was a strange conversation, support person acknowledged the behaviour but didn't really classify it as an issue.

jeffnles1 Author

Level 1

48 points

Jul 2, 2023 9:51 AM in response to Vu Binh Nguyen

I'm on 13.4.1. It has been an issue since the day I installed Ventura and continues to be an issue to this day. Even though I have an open ticket, Apple has stopped answering my requests for updates to the ticket. I somehow doubt if they are going to fix this in Ventura. Hopefully it will be addressed in whatever comes next.

I am beyond disappointed with Apple's lack of progress on this issue and their lack of responsiveness to those of us who are experiencing it. As much as I dislike Adobe, I may have to move to Lightroom for cataloguing my photos if the next Mac OS doesn't fix the issue.

Jeff

jeffnles1 Author

Level 1

48 points

Dec 28, 2022 11:10 AM in response to jeffnles1

I have a case number with Apple support, a fellow (Andrew) assigned to it, it has been escalated to "Engineering" but that was 3 weeks ago and not a peep from Apple. Either they have dropped the case, are working on it or they don't want to admit they have no clue. I hope they are still working on it.

Jeff

Jan 28, 2023 12:29 AM in response to jeffnles1

Just started using a Sony R100 VII to shoot RAW (been using iPhone for last few years prior to this without issue) and getting exactly the same problem as you describe on two different Macs. I'm on Ventura 13.1 on both.

I'll raise a support request with Apple too.

Feb 7, 2023 2:20 AM in response to jeffnles1

Here we are in February ’23 and this issue has still not been sorted. My Sony raw files don’t sync. I am having to switch my camera to jpeg so the problem has gone away but this doesn’t reflect well on Apple that this is still an issue after so long.

YouriS

Level 1

13 points

Feb 12, 2023 6:59 AM in response to jeffnles1

I Have similar pb as well with raw file form Canon EOS Mark II, They don't upload and are not rendered (blurred) unless in edit.

I am on Ventura as well.

What a pain

Not sure to understand the point about this being a normal behaviour/feature...

I hope it solved quickly

Mar 7, 2023 6:26 AM in response to jeffnles1

Same issue for me, with Canon m50, Raw files import fine, they're not blurred or anything like that, but simply will not sync, raw files taken with my iphone upload no problem, I left it overnight but still nothing, still says syncing 239 item to icloud.

Jun 4, 2023 12:25 PM in response to jeffnles1

Just confirming this issue here with Nikon and Panasonic RAW images: I want to be able to edit them immediately after they are imported on my macBook, even before they are uploaded to iCloud. I'm often shooting on location without internet connection and this completely breaks my workflow. If this behavior is a "feature" as mentioned somewhere in this thread, it is an opaque and counter-productive quirk that I'd like to see removed sooner rather than later.

Old Toad

Level 10

215,658 points

Nov 6, 2022 9:12 AM in response to jeffnles1

Thanks for the feedback.

Nov 19, 2022 6:15 PM in response to Old Toad

I have exactly the same problem with the RAW file with my Sony A7C. Is this a widespread problem? I haven't have this problem before I upgrade to Ventura.

Dec 28, 2022 10:10 AM in response to jeffnles1

I have the same issue with my MacBook Pro and my (I know it's old) CanonEOS 40D with Raw files that I have edited and it's intermittent. Only happened since I updated to Ventura

Dec 28, 2022 1:55 PM in response to jeffnles1

Thanks if you hear anything do please let me know and I’ll do the same. I’m not holding my breath!!

jeffnles1 Author

Level 1

48 points

Dec 28, 2022 1:56 PM in response to simon@madfam

If I do I will for sure reply here. Like you, I'm not holding my breath.

jeffnles1 Author

Level 1

48 points

Jan 28, 2023 7:50 PM in response to SelineMac

Thanks.

Apple seems to have stopped working on my support request. I've reached out a couple times and no further response.

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Photos not syncing or uploading RAW files to iCloud.