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Leitz Label Software - Printing issue with MacOS 13

I have a Leitz Icon thermal label printer. Since upgrading to MacOS 13, the images printed on the labels are very poor quality. Addresses and barcodes are not clear at all.


When I save the label to the cloud and then print via my iPhone or iPad the same label prints perfectly.


Is anyone else experiencing problems like these? Seems like the printing instructions from the Mac are sending low image quality instructions to the printer.


I checked for app upgrades for the software, and I do not see any available.


Thanks

Nic

Posted on Nov 5, 2022 1:49 PM

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Question marked as Top-ranking reply

Posted on Nov 9, 2022 10:41 AM

Leitz has provided a Ventura update for this issue. I downloaded and installed from their cloud drive and it is now working as before.


They said that the software is now being placed in maintenance mode, so no further updates will be provided for iOS or MacOS, so unless the next OS updates are complimentary to this latest version, you will need keep a machine on Ventura or iOS16 for it to work with the Leitz Icon Printer.


If anyone wants the update, message me.


Thanks

Nic


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Question marked as Top-ranking reply

Nov 9, 2022 10:41 AM in response to Nic P

Leitz has provided a Ventura update for this issue. I downloaded and installed from their cloud drive and it is now working as before.


They said that the software is now being placed in maintenance mode, so no further updates will be provided for iOS or MacOS, so unless the next OS updates are complimentary to this latest version, you will need keep a machine on Ventura or iOS16 for it to work with the Leitz Icon Printer.


If anyone wants the update, message me.


Thanks

Nic


Nov 10, 2022 1:29 PM in response to H_Peter

Below are the instructions I received.


Fix for Mac Ventura poor print quality:

Download this version here below:


If you get a popup saying “LeitzIconSoftware-Installer.mpkg” can’t be opened because Apple cannot check it for malicious software: Press CTRL on your keyboard and click on file to install at the same time and it should continue to open and install anyway.


Reboot you mac after installation is finished> follow instructions on your screen to add Icon printer before the software opens.


If adding printer does not work via the add network printer tool please proceed to add the printer via Mac> System preferences>printers and scanners.


[Link Edited by Moderator]


Nov 10, 2022 10:00 PM in response to H_Peter

Glad you found it!


Since their printers are no discontinued, their software is going into “maintenance” mode, meaning the current versions of MacOS and iOS will be the last to be supported and no further updates will be issued. I may have to keep an old laptop just to print my labels in the future 😄

Leitz Label Software - Printing issue with MacOS 13

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