Level 1

17 points

Volume button not working during calls

Hello Everyone!

Do you guys facing an issue like, when you call to anyone and place the phone on your ear then try to volume up and down but the key’s doesn’t work during call? You have to unplace the phone from your ears to change then volume…

like, you can’t change volume when the screen is off because of proximity sensor… You have to take the phone far from your ears so that you can change the volume and place the phone again on your ears…

this problem is happening after iOS 16… It wasn’t there at iOS 15

Posted on Nov 10, 2022 4:54 AM

Best reply

Mac2H

Level 1

26 points

Posted on Dec 28, 2022 6:49 AM

We have 4 iPhones in the house, and you can’t adjust the volume of any of them, with the iphone up to your ear during a call, since iOS 16. “Change with Buttons” in Settings and Sounds & Haptics does not fix this issue. Activating the proximity sensor, during a phone call, disables the volume buttons and they cannot currently be turned back on. All of this started with iOS 16, and it is a bug that needs fixed.

The problem is this: say you take a call from someone. While they’re talking, you can’t hear them so you try to adjust the volume up. The volume buttons will do nothing while it’s up to your ear (proximity sensor activated). So you have to hold the phone out in front of you, wake up the display, and then adjust the volume. Another example would be if they were too loud and, again, you can’t adjust the volume up at your ear.

This is absolutely a bug. Never had this issue since the first iPhone. Please Apple engineers, fix this asap.

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34 replies

Duartek

Level 1

13 points

Nov 14, 2022 11:51 AM in response to 98casper7

Hi, same problem here, on my iPhone 13 Pro Max iOS 16.1.1 , what is you iPhone model?

98casper7 Author

Level 1

17 points

Dec 28, 2022 6:47 AM in response to Duartek

Mine is XS Max😊

Jan 9, 2023 3:25 PM in response to bbesspete

When everyone is complaining and claiming that they have the same issue, you need to troubleshoot it in the next update immediately. You don’t want to say anything else.

erdem112

Level 1

13 points

Jan 17, 2023 8:11 AM in response to 98casper7

Same annoying issue with iPhone 11 and this needs to be solved asap.

Jan 20, 2023 10:12 AM in response to klimischin

Thanks for the reply. I totally agree with you. As an iphone user for almost 13 years now, this is one thing I haven’t experienced. Not on any phone!

Jan 21, 2023 3:07 AM in response to uysvisser

Same problem iPhone 12 mini €690

AmeerD

Level 1

4 points

Jan 23, 2023 6:13 AM in response to 98casper7

Same problem here .. I have iphone 11 pro max with ios 16.2 .. I even try everything but the problem still exists 🤐

erdem112

Level 1

13 points

Jan 23, 2023 8:26 PM in response to imranhakeem

16.3 solved the issue.

Jan 24, 2023 2:34 AM in response to erdem112

Yeah, same for me. I finally have my basic phone function back ;-)

AmeerD

Level 1

4 points

Jan 24, 2023 9:14 AM in response to imranhakeem

Upgrade to 16.3 and walla the problem resolved 👍🏻

thanks 🌹

omalina

Level 1

31 points

Feb 14, 2023 10:38 AM in response to 98casper7

The same here. iPhone 13, iOS 16.3. Still can’t control the volume while the proximity sensor is on. Lucky you guys whose iPhone works ok now after the update ;)