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CarPlay & Siri: Cannot Get Directions While Driving

Up until the last week or so I have always been able to get Siri to give me directions when I am driving. I simply say "Hey Siri, get directions to McDonalds [using Waze]," and CarPlay launches the appropriate app and gives me directions.


This past week I've been getting a different response. "Hey Siri, get directions to McDonalds [using Waze]" results in "I'm sorry but I cannot do that while you are driving" or "I'm sorry, but I cannot show you those results while you are driving."


It doesn't matter if I leave in Waze or leave that out to use Apple Maps. Every time Siri informs me that she cannot do directions while driving. That means I have to reach over and operate CarPlay by touch, which defeats the safety aspect of queueing up direction by voice.


Is anyone else having this problem? Was it a 16.1 update bug (it worked okay in 16.0)? Is there a setting I need to change, or a new way I should phrase my request perhaps?


Thanks in advance for any suggestions or solutions!


(iPhone 14 Pro with 16.1.1 running as of today... Happened in 16.1 though, maybe 16.0, I don't recall the exact time it started in relation to the update.)

iPhone 14 Pro

Posted on Nov 10, 2022 6:35 AM

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1 reply

Nov 12, 2022 1:23 PM in response to ZoeMacUser

Hi ZoeMacUser,


Thank you for using the Apple Support Communities! To help isolate the issue, please try the following steps:


  1. If you ask for the same directions when not connected to CarPlay, does Siri work as expected?
  2. Disconnect and reconnect the iPhone from the vehicle, test the issue.
  3. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Set up CarPlay again:

Use CarPlay with your iPhone

4. Toggle Siri off and back on Settings > Siri & Search.


After trying these steps, if the issue remains, we recommend that you reach out to Apple Support directly to take a further look. Please reach out here:


Get Support


Hope this helps!

Have a great day.


CarPlay & Siri: Cannot Get Directions While Driving

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