Apple Watch Ultra Charging issues

It always charges with the charger supplied. However I bought an Otterbox 2 in 1 Charging stand with MagSafe from the Apple Store and it charged once and has not worked with my Ultra Watch since. Works great with my iPhone 12Pro but not watch. both Watch and phone have the latest updates.


Posted on Nov 10, 2022 7:26 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 13, 2022 7:48 AM

Hello PJK1964,


Welcome to Apple Support Communities. You've taken some good steps so far to isolate this to the charging stand. The guidance from If your Apple Watch won't charge or it won't turn on - Apple Support might help, particularly this charging tip- "If you use a third-party charging stand, use the charging cable that shipped in the box with your Apple Watch."


If the same continues after trying the things mentioned in that article, it may be best to reach out to Otterbox since they are the manufacturer and might have more suggestions. We found some information on Otterbox.com but the paperwork that was included with your charging stand may have further contact details.


Best of luck.

1 reply
Question marked as Top-ranking reply

Nov 13, 2022 7:48 AM in response to PJK1964

Hello PJK1964,


Welcome to Apple Support Communities. You've taken some good steps so far to isolate this to the charging stand. The guidance from If your Apple Watch won't charge or it won't turn on - Apple Support might help, particularly this charging tip- "If you use a third-party charging stand, use the charging cable that shipped in the box with your Apple Watch."


If the same continues after trying the things mentioned in that article, it may be best to reach out to Otterbox since they are the manufacturer and might have more suggestions. We found some information on Otterbox.com but the paperwork that was included with your charging stand may have further contact details.


Best of luck.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Watch Ultra Charging issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.