Can't get 2022 ATV to show HDR10+ Content

Question

Can't get 2022 ATV to show HDR10+ Content

Greetings everyone. I purchased a new 2022 Apple TV 4K specifically because I have a 2018 Samsung UHD TV (UN50NU6900). According to the specs for this TV is supports HDR10+. However, I can not get my TV to show me that it is playing anything other than HDR. According to what I have read, I should see HDR10+, in the image below, when playing content that supports that HDR format. This is what I see regardless of what content I play.

(Of course If I am playing Standard Def or HD content I do not see anything on that button.)

So far the only movie I have found that is "encoded" in HDR10+ is Die Hard, so I bought the movie (which I wanted to do anyway):

This is what I see when I "View Details" in the TV app. While I am playing the movie the Info says this:

I've tried a handful of different HDMI cables, and various Video settings on the ATV. Nothing I have done has changed what the 1st image above shows me. How can I make sure I'm getting HDR10+?

Thanks, everyone!

Apple TV 4K, tvOS 16

Posted on Nov 11, 2022 11:07 AM

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Answer 1

Top-ranking reply

Michael Allbritton Author

Level 6

16,957 points

Nov 12, 2022 12:44 PM in response to lkrupp

Had to call Samsung and it turns out this model of TV DOES NOT support HDR10+. Only HDR. Not sure why the manual tells me otherwise. *sigh*

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Answer 2

lkrupp

Level 7

22,147 points

Nov 11, 2022 1:45 PM in response to Michael Allbritton

On your Apple TV->Settings->Video and Audio->Match Content-> make sure Match Dynamic Range and Match Frame Rate are ON. Format should typically be set at 4K-SDR too. This ensures the Apple TV outputs the same Dynamic Range (i.e. HDR10, HDR10+, Dolby Vision) the content is sending.

With these settings you will see a short blackout when your Samsung switches to HDR10+ and again when it switches back to standard. Don’t panic.

Report back

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Answer 3

lkrupp

Level 7

22,147 points

Nov 11, 2022 3:04 PM in response to Michael Allbritton

Again, click on Match Content, then make sure Match Dynamic Range and Match Frame rate are ON. Without Match Dynamic Range turned on the Apple TV will never output HDR10+.

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Answer 4

lkrupp

Level 7

22,147 points

Nov 12, 2022 5:37 AM in response to Michael Allbritton

As a final thought then check your TV’s manual for the option to enable HDR10+ as it is likely not enabled by default. HDR10+ was introduced in 2017 and your TV is a 2018 model so it was all new then.

Good luck.

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Answer 5

lkrupp

Level 7

22,147 points

Nov 11, 2022 1:17 PM in response to Michael Allbritton

HDR10+ has to be turned on for both the Apple TV and the Samsung TV. In addition if you are passing this through a A/V Receiver it too has to support HDR10+. Check the manuals of your TV and AVR (if you are using one).

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