Adding PASMO / SUICA to Apple Pay from Canada

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Level 1

4 points

Adding PASMO / SUICA to Apple Pay from Canada

I'm having a hard time adding PASMO or SUICA to Apple Pay. Each time it just says "Payment not Completed" with a red exclamation mark. I already called my bank and VISA, but they see no attempted transactions even when I try purchasing while on call. In the debugging processes, I have already:

Verified that my card is working correctly on Apple Pay.
I changed my region and VPN to Japan and then back to Canada, then back to Japan.

I'm wondering if any of you successfully added it, and if so, how?

iPhone 14 Pro Max, iOS 16

Posted on Nov 12, 2022 3:33 PM

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Answer 1

TianleHe Author

Level 1

4 points

Nov 14, 2022 3:21 PM in response to TianleHe

Here's a follow-up to avoid the typical replies about setting up Apple Pay correctly.

I had a call with Apple's support team the day I posted the original issue where someone from the Apple Pay team could see the process with me through screen share. The wallet is set up correctly, and as far as they can tell, the issue happens somewhere between VISA and PASMO/SUICA (or, at the very least, their diagnostics data doesn't seem to point to anything wrong with the Apple Pay system in iOS16.1.1).

Further investigations into people with similar issues outside of Apple have reported an outage where they could not load their PASMO/SUICA cards with any VISA or Mastercard from the United States or Canada in August of this year.

I'll reach out to PASMO/SUICA customer support when I have time later this week. I'm not going to rule out the possibility that this is a bug. At the same time, I know the engineers are working hard to fix other issues with iOS16, so I'm not going to press the matter until I've ruled everything else out.

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Answer 2

K_Faith

Community Specialist

Nov 14, 2022 1:00 PM in response to TianleHe

Hello TianleHe,

Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with using cards with Apple Pay. Your card must be in the same region you're signed in with to work. If your card and region are the same, follow the steps here to see if they resolve the issue: If you can't add a card to Apple Wallet to use with Apple Pay - Apple Support

"Learn what steps to take if you can't add a card to the Wallet app to use with Apple Pay.

Check that you're able to use Apple Pay:

Contact your card issuer to see if they support Apple Pay.
Update to the latest version of iOS or iPadOS, watchOS, or macOS.
Make sure that you are in a supported country or region.
Check that your device is compatible with Apple Pay.

Check for services outages or connection issues.
If you see the message "Could Not Add Card" or "Invalid Card," contact your bank or card issuer.

Apple does not approve or decline cards for use with Apple Pay. If your card was declined, contact your bank or card issuer.

If you need help adding a card, learn how to set up Apple Pay."

For more help, reach out to Apple directly for assistance here:Get Support

We hope this helps.

Cheers!

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Adding PASMO / SUICA to Apple Pay from Canada

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