The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I have the serial number for the Macbook Air but when I enter it into the Apple support request it says it is invalid. Who can check the serial number and help me out?
MacBook Air 13″, macOS 10.14
Hello!
If your serial number isn't recognized, you need to contact Apple Support for help:
Jack
Bat21tiger wrote:
The first thing Apple support asks for is the serial number, tells me it isn't valid and please enter a valid one. The serial number is the one I see and copied from About this Mac - so what next.
You can call Apple Support, which you may have needed to do anyway for an issue this advanced.
But before I can talk with them the request page asks for the serial number and then we stick there. On an external site I can enter this serial number and it shows the Macbook with all the specs correctly. I don't understand why a number created by Apple is then not recognized.
The first thing Apple support asks for is the serial number, tells me it isn't valid and please enter a valid one. The serial number is the one I see and copied from About this Mac - so what next.
Also, I can't call them. I don't have a phone - really.
Invalid Serial number
