Invalid Serial number

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Level 1

13 points

Invalid Serial number

I have the serial number for the Macbook Air but when I enter it into the Apple support request it says it is invalid. Who can check the serial number and help me out?

MacBook Air 13″, macOS 10.14

Posted on Nov 13, 2022 2:46 PM

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Answer 1

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Jack-19

Level 8

46,008 points

Nov 13, 2022 2:57 PM in response to Bat21tiger

Bat21tiger wrote:

The first thing Apple support asks for is the serial number, tells me it isn't valid and please enter a valid one. The serial number is the one I see and copied from About this Mac - so what next.

You can call Apple Support, which you may have needed to do anyway for an issue this advanced.

Contact Apple for support and service - Apple Support

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Answer 2

Bat21tiger Author

Level 1

13 points

Nov 13, 2022 3:11 PM in response to Jack-19

But before I can talk with them the request page asks for the serial number and then we stick there. On an external site I can enter this serial number and it shows the Macbook with all the specs correctly. I don't understand why a number created by Apple is then not recognized.

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Answer 3

Jack-19

Level 8

46,008 points

Nov 13, 2022 2:46 PM in response to Bat21tiger

Hello!

If your serial number isn't recognized, you need to contact Apple Support for help:

Official Apple Support.

Jack

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Answer 4

Bat21tiger Author

Level 1

13 points

Nov 13, 2022 2:55 PM in response to Bat21tiger

The first thing Apple support asks for is the serial number, tells me it isn't valid and please enter a valid one. The serial number is the one I see and copied from About this Mac - so what next.

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Answer 5

Bat21tiger Author

Level 1

13 points

Nov 13, 2022 3:10 PM in response to Jack-19

Also, I can't call them. I don't have a phone - really.

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Invalid Serial number

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