Invalid Serial number
I have the serial number for the Macbook Air but when I enter it into the Apple support request it says it is invalid. Who can check the serial number and help me out?
MacBook Air 13″, macOS 10.14
📢 Newsroom Update
The iPhone 16 and iPhone 16 Pro lineups, Apple Watch Series 10, the new black titanium Apple Watch Ultra 2, AirPods 4, and new colors for AirPods Max are now available! Learn more >
The iPhone 16 and iPhone 16 Pro lineups, Apple Watch Series 10, the new black titanium Apple Watch Ultra 2, AirPods 4, and new colors for AirPods Max are now available! Learn more >
You can make a difference in the Apple Support Community!
When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
macOS Sequoia is now available
I have the serial number for the Macbook Air but when I enter it into the Apple support request it says it is invalid. Who can check the serial number and help me out?
MacBook Air 13″, macOS 10.14
Bat21tiger wrote:
The first thing Apple support asks for is the serial number, tells me it isn't valid and please enter a valid one. The serial number is the one I see and copied from About this Mac - so what next.
You can call Apple Support, which you may have needed to do anyway for an issue this advanced.
Bat21tiger wrote:
The first thing Apple support asks for is the serial number, tells me it isn't valid and please enter a valid one. The serial number is the one I see and copied from About this Mac - so what next.
You can call Apple Support, which you may have needed to do anyway for an issue this advanced.
But before I can talk with them the request page asks for the serial number and then we stick there. On an external site I can enter this serial number and it shows the Macbook with all the specs correctly. I don't understand why a number created by Apple is then not recognized.
Hello!
If your serial number isn't recognized, you need to contact Apple Support for help:
Jack
The first thing Apple support asks for is the serial number, tells me it isn't valid and please enter a valid one. The serial number is the one I see and copied from About this Mac - so what next.
Also, I can't call them. I don't have a phone - really.
Invalid Serial number