Stuck after preparing iMac for sale

Im selling my iMac and went through the steps in “What to do before you sell, give away, or trade in your Mac”, but after resetting NVRAM I powered off rather than pressing press Command-Q at setup screen. Now I'm getting my "user name" and "guest” options when I boot up but my password wont work so I can't get rid of my user account and get back to the back to the setup screen. HELP!

iMac 27″, macOS 10.14

Posted on Nov 15, 2022 9:04 AM

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Posted on Nov 15, 2022 9:26 AM

If you faithfully did steps 1 thru 6, carefully follow the Erase and Reinstall links in step 8.


Use Disk Utility to erase an Intel-based Mac - Apple Support

How to reinstall macOS - Apple Support

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Stuck after preparing iMac for sale

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