You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: TBabbyy
TBabbyy Author
User level: Level 1
24 points

App Store stuck spinning circle (iOS 16.0)

Hello everyone,


Whenever I try download an app from the App Store, the circle next to the app is just stuck spinning and the prompt asking for Face ID/password never appears. I have downloaded hundreds of diffferent apps in the past however it abruptly stopped letting me this week. I have tried logging in and out of the App store multiple times, updating my software to iOS 16.0 and waiting on 16.1.1 as well as hard restarting my iphone. Any ideas on the problem/fix?

Thanks

iPhone 13 Pro Max, iOS 16

Posted on Nov 15, 2022 7:17 PM

Reply
Question marked as Top-ranking reply
User profile for user: Raicya
Raicya
User level: Level 10
209,055 points

Posted on Nov 16, 2022 12:50 AM

the circle next to the app is just stuck spinning

You need to have a good Service & Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.


Try again, see also -> If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

-> If you tried all of the above steps and you still can’t connect, contact Apple Support.



View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: Raicya
Raicya
User level: Level 10
209,055 points

Nov 16, 2022 12:50 AM in response to TBabbyy

the circle next to the app is just stuck spinning

You need to have a good Service & Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.


Try again, see also -> If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

-> If you tried all of the above steps and you still can’t connect, contact Apple Support.



Reply

App Store stuck spinning circle (iOS 16.0)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up