iPad connected to wifi but no internet
All other devices connected to the same wifi have internet. The iPad does not. Tried restarting router, resetting iPad system settings. No change. Thoughts?
iPad Pro, 11-inch, 4th Gen, Wi-Fi
Question marked as
Top-ranking reply
If you are having difficulties connecting to your WiFi network, this support page should get you started with working through the problem:
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support
You might also wish to review your WiFi Router settings against Apple’s recommendations:
Recommended settings for Wi-Fi routers and access points - Apple Support
If your WiFi has been set-up according to Apple’s recommended settings, WiFi and Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When this occurs, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.
System software updates can, in some circumstances, trigger a problem with the iPad (or iPhone) internal routing table. The causes are many, but are usually attributable to some types of App or associated device configuration.
If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP - and preventing your device from obtaining a valid IP Address for the WiFi network/hotspot to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.
DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.
If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.
