You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

AirPods are real but iPhone says they are not genuine.

My AirPods are real but the iPhone says they are not genuine. I have the latest iOS version and I did “forget device” and still says AirPods may not be genuine. I bought them from Apple Store. What am I to do?

Posted on Nov 16, 2022 5:36 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 16, 2022 8:40 PM

aimée256 Said:

"AirPods are real but iPhone says they are not genuine.: My AirPods are real but the iPhone says they are not genuine. I have the latest iOS version and I did 'forget device' and still says AirPods may not be genuine. I bought them from Apple Store. What am I to do?"

-------


Troubelshooting AirPods MisMatch:

A. Start here: If you see an alert that says "AirPods Mismatch" - Apple Support


B. Verifying Genuine AirPods:

  1. Get the Serial Number: Find the Serial Number of your AirPods - Apple Support
  2. Enter the Serial Number here: https://checkcoverage.apple.com/.
  3. View the Results: If all shows up as an AirPod, then you are fine. If not, then these are fake, and that is likely why you are getting the issue of connectivity.


C. A Glitch in Apple's Device Database?

I would contact Apple Support, asking them if there is a glitch in their user database. You should not be getting this message, if they have already been repaired. If these are used, then that may be why this is occurring.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
1 reply
Question marked as Top-ranking reply

Nov 16, 2022 8:40 PM in response to aimée256

aimée256 Said:

"AirPods are real but iPhone says they are not genuine.: My AirPods are real but the iPhone says they are not genuine. I have the latest iOS version and I did 'forget device' and still says AirPods may not be genuine. I bought them from Apple Store. What am I to do?"

-------


Troubelshooting AirPods MisMatch:

A. Start here: If you see an alert that says "AirPods Mismatch" - Apple Support


B. Verifying Genuine AirPods:

  1. Get the Serial Number: Find the Serial Number of your AirPods - Apple Support
  2. Enter the Serial Number here: https://checkcoverage.apple.com/.
  3. View the Results: If all shows up as an AirPod, then you are fine. If not, then these are fake, and that is likely why you are getting the issue of connectivity.


C. A Glitch in Apple's Device Database?

I would contact Apple Support, asking them if there is a glitch in their user database. You should not be getting this message, if they have already been repaired. If these are used, then that may be why this is occurring.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

AirPods are real but iPhone says they are not genuine.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.