You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPhone 11 pro is on but the screen is black.

My iPhone11 Pro is currently on (I can hear I am getting texts) but the screen is black. Any help is greatly appreciated.

iPhone 11 Pro, iOS 16

Posted on Nov 17, 2022 10:29 AM

Top-ranking reply

Level 10

91,311 points

Posted on Nov 17, 2022 11:28 AM

If you have Siri set up you could also try "hey Siri call [one of your contacts]"

If that works the chances are the phone is basically ok but the screen has a hardware failure,

I would suggest a forced restart

Forced restart

Click here > Force restart iPhone – Apple Support (UK)

If no better you should probably arrange a repair

You will not be able to do any additional backups before repairing it

View in context

Similar questions