Phone is on but screen won’t light up
iPhone 12xr pro Phone is on but screen won’t light up.. started going green then dark green now
is black. It’s on cause I can hear notifications. What to do?
iPhone 12 Pro Max, iOS 15
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iPhone 12xr pro Phone is on but screen won’t light up.. started going green then dark green now
is black. It’s on cause I can hear notifications. What to do?
iPhone 12 Pro Max, iOS 15
(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:
(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.
(3) If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support
Axel F.
(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:
(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.
(3) If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support
Axel F.
Minpin1985 Said:
"Phone is on but screen won’t light up: iPhone 12xr pro Phone is on but screen won’t light up.. started going green then dark green now is black. It’s on cause I can hear notifications. What to do?"
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Troubleshooting a Black iPhone Screen:
I'd say the iPhone is stuck in a boot loop. So, refer to my user tip: How to Fix an iPhone in a Boot Loop - User Tip
No success?...
Try the Tips at these Apple Support Links:
Provide Apple Feedback:
Do your Part: Report this issue to Apple. It occurred after an update installation --something they should be made aware of. Apple won't get back to you directly, but the more feedback they receive on this, the more they will know what is occurring, and what fixes to include in updates to come.
Phone is on but screen won’t light up