i can’t get into my old macbook pro. it’s saying it’s “there’s an error connecting to the Apple ID server” when i try to reset my password via apple ID
MacBook Pro 13″, OS X 10.11
Hi ashley_jean,
Thank you for using Apple Support Communities!
If you are unable to reset your password using the steps in the article above ( If you forgot your Mac login password- Apple Support) you can follow the steps here: If you can't reset your Mac login password - Apple Support to reset using the password assistance.
Start up from macOS Recovery
Determine whether you're using a Mac with Apple silicon, then follow the appropriate steps to start up from macOS Recovery:
Apple silicon: Turn on your Mac and continue to press and hold the power button until you see the startup options window. Select the gear icon labeled Options, then click Continue.
Intel processor: Turn on your Mac and immediately press and hold Command (⌘)-R until you see an Apple logo or other image.
You should now see the utilities window, which shows options such as restoring from Time Machine, reinstalling macOS, and using Disk Utility.
1. From the Utilities menu in the menu bar, choose Terminal.
2. In the Terminal window, type resetpassword, then press Return to open the Reset Password assistant.
3. If you're asked to select an admin user you know the password for, click “Forgot all passwords?”.
4. At the Reset Password window, click Deactivate Mac, then click Deactivate to confirm.
5. If you see an Activation Lock window, enter your Apple ID email and password, then click Next.
6. At the Reset Password window, enter your new password information, then click Next.
If this window shows multiple user accounts, click the Set Password button next to each account name, then enter the new password information for each account.
7. When the password reset is completed, click Exit.
8. Choose Apple menu > Restart, then log in with your new password.
Hope that helps!
Hi ashley_jean,
Thank you for using Apple Support Communities!
If you are unable to reset your password using the steps in the article above ( If you forgot your Mac login password- Apple Support) you can follow the steps here: If you can't reset your Mac login password - Apple Support to reset using the password assistance.
Start up from macOS Recovery
Determine whether you're using a Mac with Apple silicon, then follow the appropriate steps to start up from macOS Recovery:
Apple silicon: Turn on your Mac and continue to press and hold the power button until you see the startup options window. Select the gear icon labeled Options, then click Continue.
Intel processor: Turn on your Mac and immediately press and hold Command (⌘)-R until you see an Apple logo or other image.
You should now see the utilities window, which shows options such as restoring from Time Machine, reinstalling macOS, and using Disk Utility.
1. From the Utilities menu in the menu bar, choose Terminal.
2. In the Terminal window, type resetpassword, then press Return to open the Reset Password assistant.
3. If you're asked to select an admin user you know the password for, click “Forgot all passwords?”.
4. At the Reset Password window, click Deactivate Mac, then click Deactivate to confirm.
5. If you see an Activation Lock window, enter your Apple ID email and password, then click Next.
6. At the Reset Password window, enter your new password information, then click Next.
If this window shows multiple user accounts, click the Set Password button next to each account name, then enter the new password information for each account.
7. When the password reset is completed, click Exit.
8. Choose Apple menu > Restart, then log in with your new password.
Hope that helps!
i can’t get into my old macbook pro. it’s saying it’s “there’s an error connecting to the Apple ID server” when i try to reset my password via apple ID
