Apple Intelligence is now available on iPhone, iPad, and Mac!

⏺ Press release

⏺ Learn more

⏺ Watch the video

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

jfclemay Author

Level 1

29 points

MacBook Pro 16" late 2019 (Intel) crashes since Ventura

Hi,

I have a MacBook Pro 16" late 2019, Intel i9 8-core 2.3 GHz, with the Radeon Pro 5600M. It's constantly connected to an Apple Studio Display 27" which I use as my main screen (content recopied on internal and Studio Display). It also has a Boot Camp partition.

Since upgrading to Ventura 13.0 and 13.0.1, I'm experiencing two strange behaviours:

Occasional complete crash while the computer is locked with the display off, or while reawakening from sleep. I have to hold down the power key for 5 seconds. The computer is still running but both screens (internal and Studio Display) are black. Disconnecting and reconnecting the Studio Display does nothing. The Touch Bar is frozen.
At the end of each day I shut down the computer. Every time I boot it up, it gives me the "You shut down the computer because of a problem" message, even though there was no problem.

See attached: a screen capture from the console after a hard crash, and the message I see every time I boot.

Thank you.

MacBook Pro 16″, macOS 13.0

Posted on Nov 20, 2022 12:58 PM

Top-ranking reply

Chris_D13

Community Specialist

Posted on Nov 22, 2022 1:47 PM

Hi jfclemay,

To help isolate the behavior, test and see if the issue occurs after disconnecting peripherals and after starting up in safe mode. Taking these steps can help to clear up unexpected behavior. You can see those suggestions and more outlined in the article below:

If your Mac restarted because of a problem - Apple Support

"Check your software

If the issue is caused by software on your Mac, one of these steps might help:

Install all available software updates.
If your Mac suspects that a particular app caused the restart, it might ask whether you would like to move the app to the Trash. Click Move to Trash, then contact the software developer to see if a software update is available.
Use safe mode to try to isolate the cause of the issue.
Reinstall macOS. If the issue continues after reinstalling macOS, check your hardware."

Let us know if that helps.

Kind regards.

View in context

MacBook Pro 16" late 2019 (Intel) crashes since Ventura

Similar questions