iTunes purchases disappeared

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15 points

iTunes purchases disappeared

There have been some of my iTunes purchases / music that have just disappeared. I paid for them and they are gone from my library. When I searched the iTunes Store the entire album doesn’t even come up anymore. There ARE some songs that ARE still in my library but when I wanted to complete my album the rest of the album didn’t exist anymore. It’s easier to deal with that than music I actually paid for just up and disappointing. Please help. I would like what I paid for.

Posted on Nov 20, 2022 3:26 PM

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Answer 1

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Alexjr76 Author

Level 1

15 points

Nov 22, 2022 5:15 PM in response to DerekM87

My purchases are not hidden. I did check. They are completely gone. Like I said, it’s not on iTunes or Apple Music at all anymore.

looking for Santa and the Three Bears by Tony Benedict. It is a soundtrack from a 50’s cartoon.

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Answer 2

DerekM87

Community Specialist

Nov 22, 2022 2:26 PM in response to Alexjr76

Hey Alexjr76,

If you're missing purchases, try checking to see if they're hidden. Hidden purchases won't show in your library until you unhide them.

See the steps for your relevant device in the link below: Hide and unhide music, movies, TV shows, audiobooks, and books - Apple Support

"What happens when you hide an item?

Hidden items won't appear in your Library on any devices that you use with your Apple ID, unless you downloaded the item onto a device.
If you use Family Sharing, family members won't see the item that you hid, unless they downloaded the item before you hid it.
If you or a family member downloaded the item to another device before you hid it, you can delete the item from that device. Learn how to delete music, delete movies and TV shows, or delete books and audiobooks.
The record of the purchase won't disappear. You can find the item in your purchase history."

Cheers!

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iTunes purchases disappeared

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