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Where did my music and purchases go???

I haven't used ITunes for a couple years. When I tried recently, all of my music and purchases has disappeared.


I had to download and manually install Version 12.12.9.4. It works, but all music and purchases are still missing.


I made a few purchases and they are listed, but all previous music is gone.


Any ideas where I might find the missing music?


Thanks in advance.


Posted on Jul 3, 2023 11:18 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 21, 2023 12:17 AM

A question: do you use multiple Apple ID?

All the music you have purchased is in your music library.


Check for sure the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support

 

If you see "apple.com/bill" on your billing statement

If you see "apple.com/bill" on your billing statement – Apple Support (UK)


if you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service 

5 replies
Question marked as Top-ranking reply

Jul 21, 2023 12:17 AM in response to TuneDude8771

A question: do you use multiple Apple ID?

All the music you have purchased is in your music library.


Check for sure the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support

 

If you see "apple.com/bill" on your billing statement

If you see "apple.com/bill" on your billing statement – Apple Support (UK)


if you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service 

Where did my music and purchases go???

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