iPhone - cannot edit / save new number in 'My Number'

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KevinR1954 Author

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4 points

iPhone - cannot edit / save new number in 'My Number'

Last week I moved mobile network provider and transferred my old number via a PAC code etc.

The phone works when calls made to the transferred number.

The iPhone recognises the new network number and has put it in 'My Number' but, when I edit this number to the old transferred number, I can edit the number but it will not save the edit. So I am stuck with the new network number, which impacts iMessage.

I have iMessage turned off and FaceTime turned off. iMessage says my transferred number is not registered.

Any help would be appreciated.

PS - my wife changed to the same mobile network at the same time, same iPhone model(7) and I edited her 'My Number' and iMessage, with no issues.

iPhone 7

Posted on Nov 21, 2022 4:32 AM

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Answer 1

Nov 22, 2022 5:57 PM in response to KevinR1954

Hello KevinR1954

Thanks for your post to Apple Support Communities. We want to make sure you have the best help to get this sorted. First, make sure you've gone through all the steps in this article, specifically the section titled: "If you can't see or select your number in Messages or FaceTime"

Add or remove your phone number in Messages or FaceTime - Apple Support

If you have, and you still can't get your proper number to show, we'd next recommend reaching out to our support teams. You can reach them here:

Apple Support

You can also find our phone number for your region at this link:

Contact Apple for support and service - Apple Support

Take care.

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iPhone - cannot edit / save new number in 'My Number'

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